Global Payroll Solutions Specialist
hace 3 semanas
The Client Success Manager plays a vital role in driving ADP's message as a world leader in the Global Payroll industry into the client base. This position demands a strong combination of account management and relationship building skills, along with the use of tools and processes to address market segment specificities.
Key Responsibilities:- Effective management of a client's portfolio of Global Payroll client accounts to ensure client satisfaction, retention, and growth.
- Cultivation of a trusted-advisor relationship with clients to influence their propensity to partner with ADP.
- Consultative client approach, with an ability to recognize what actions will demonstrate exemplary partnership to the client base.
- Address and resolve escalated client issues or concerns.
- Oversee and support effective and mutually beneficial contract (re)negotiations.
- Strong listening, presentation, meeting management, and relationship management/servicing skills.
- Confident ability to challenge the current state and make a compelling case for change.
- Significant understanding of Global Payroll concepts with the ability to represent a broad range of ADP disciplines and solution platforms.
- Comprehensive industry and competitive knowledge with an external network of expertise.
As a Client Success Manager at ADP, you will have the opportunity to work with a global client base, drive business growth, and develop strong relationships with clients. If you are a motivated and results-driven individual with a passion for the Global Payroll industry, we encourage you to apply for this exciting opportunity.
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