Global Payroll Solutions Specialist
hace 3 semanas
As a Global Payroll Solutions Specialist at ADP, you will serve as a trusted advisor to our clients, driving their success with our Global Payroll Solution and Service capabilities. Your role will involve advocating for ADP's message as a world leader in the Global Payroll industry and fostering strong relationships with key client contacts. You will be responsible for developing and executing strategies to improve client retention, satisfaction, and revenue growth.
The ideal candidate will have a minimum of 1-3 years of experience in managing client relationships, preferably in SaaS-based technology and/or outsourcing industry. You should possess strong account management and relationship-building skills, as well as advanced MS Suite software capabilities. Experience with HCM and Payroll Technology is an asset.
We are committed to an inclusive, diverse, and equitable workplace, and we are further committed to providing equal employment opportunities regardless of any protected characteristic. If you are a motivated and results-driven individual who is passionate about delivering excellent client service, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Client Focus: Effective management of a client's portfolio of Global Payroll client accounts to ensure client satisfaction, retention, and growth.
- Cultivation of a trusted-advisor and develop a strong relationship with clients to influence their propensity to partner with ADP.
- Consultative client approach, with an ability to recognize what actions will demonstrate exemplary partnership to the client base.
- Address and resolve escalated client issues or concerns.
- Oversee and support effective and mutually beneficial contract (re)negotiations.
- Ensure appropriate utilization and consistent execution of tools, communications, processes, client satisfaction, and retention activities, and metrics.
Education and Certification Requirements:
A degree or equivalent in Business Administration, Human Resources, Finance, or another related field. Accreditation from an appropriate organization (CPP, CEBS, PHR) is an asset.
Knowledge, Experience, and Skills Required:
A minimum of 1-3 years of progressive career experience with demonstrated proficiency in managing a diverse roster of client account relationships. Extensive experience building relationships with clients is essential.
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