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Consumer Onboarding Specialist

hace 2 meses

Barcelona, Barcelona, España Satispay A tiempo completo
About Satispay

We're a pioneering fintech company reimagining payments and simplifying financial transactions across Europe. Our mission is to make payments accessible and user-friendly for everyone.

We're looking for a talented Consumer Onboarding Specialist to join our dynamic team and contribute to our vision of revolutionizing payments.

Job Overview

As a Consumer Onboarding Specialist, you will play a critical role in ensuring seamless onboarding experiences for our valued customers. You will work closely with our FinCrime, Compliance, and Operations teams to ensure a comprehensive approach to risk mitigation and regulatory adherence.

Key Responsibilities
  • Perform Due Diligence: Ensure accurate and timely client documentation, and provide onboarding for new consumer customers.
  • Analyze and Assess Profiles: Verify identities, identify potential red flags, and escalate cases to the FinCrime team.
  • Assist Customers: Provide support via email during the verification and activation process to ensure a smooth experience.
  • Conduct Quality Checks: Perform quality checks on a sample basis for customers approved through automated systems to ensure compliance with regulatory standards and internal policies.
  • Utilize Screening Databases: Screen customers using PEP databases and adverse media sources to identify potential risks.
  • Perform Risk Assessments: Conduct detailed customer risk assessments to identify and evaluate potential risks associated with clients.
Requirements
  • Relevant Experience: At least 1 year of experience in a similar role, preferably in a fintech or financial sector company.
  • Legal Framework Knowledge: Clear understanding of AML/KYC legal frameworks, with AML/AFC qualification from ACAMS, ICA, or similar industry body considered a plus.
  • Language Proficiency: Native proficiency in Italian and professional proficiency in English, with knowledge of French considered a plus.
What We Offer
  • International Team: Collaborate with a diverse and dynamic team of professionals.
  • Hybrid Working Policy: Enjoy a flexible work environment that balances work and personal life.
  • Meal Vouchers: Fuel your day with our meal vouchers.
  • Preply Language Platform: Expand your language skills with our language learning platform.
  • Health Insurance Plan: Take care of yourself and your family with our health insurance plan.
  • Stock Option Plan: Own part of Satispay's success with our Stock Option Plan.
  • Tech Equipment: Gear up with our latest tech equipment.
  • Team-Building Events: Join us in the fun with team-building events, parties, trips, and more.