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Expert Genesys Cloud Consultant
hace 1 mes
Job Role: Genesys Cloud Consultant
About the Role:
Sabio Group is a leading global company in contact centre solutions. As a Genesys Cloud Consultant, you will be part of a high-skilled team that deploys and maintains Genesys IVR's, reporting, and multi-channel solutions. We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.
Key Responsibilities:
- Design and build Genesys automate service, reporting, and multi-channel solutions.
- Integrate with Call Recording, Workforce Management Solutions and CRM systems from other leading software manufacturers.
Requirements:
- Bachelor's degree in information technology, telecom, math, or a related major.
- 2+ Years' experience with Genesys PureCloud product.
- Experience as a voice network engineer designing and deploying contact centre solutions.
- Ability to reverse engineer existing solutions to construct new platforms based on Genesys technology.
- Ability to translate customer requirements into sound designs and efficient implementations.
- Good communication skills.
- Analytical, organisational and problem-solving skills.
- A good level of written and spoken English.
Desirable Skills:
- Integration with Customer Information Systems using web services, REST APIs.
About Sabio Group:
Sabio Group provides expertise and solutions that our customers need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. We love what we do. We love to learn, we love to experiment, and we love to build the best products, delivering the customer experience we can using the best tools we can find and build.
