Genesys Cloud Technical Specialist

hace 6 días


Madrid, Madrid, España Sabio A tiempo completo

About the Role

At Sabio Group, we are seeking a highly skilled and experienced Genesys Cloud Technical Specialist to join our Support department.

The ideal candidate will have a strong background in contact center environments, particularly those implemented on Genesys Cloud, and a proven track record of problem-solving and technical expertise.

We are looking for someone who is passionate about technology, enjoys learning, and has excellent communication skills. As a member of our team, you will play a key role in driving change within our business and contributing to our continued growth and success.

About You

  • You will have experience working with Genesys Cloud Reporting, including Real-Time and Historical reporting.
  • You will be familiar with Data Actions and Lambda, as well as scripting in Genesys Cloud.
  • You will have a degree in ICT (Computer Science, Telecommunications) or a related field.
  • You will possess knowledge and experience with contact center technologies (Genesys Cloud).
  • You will have worked with ticketing tools (Remedy, ServiceNow).
  • You will demonstrate responsibility, proactivity, and teamwork.

What We Offer

In return for your skills and experience, we offer a competitive salary of approximately £50,000 per annum, plus benefits including a pension scheme, remote work options, life insurance, private healthcare, and 25 days paid holiday per year.

About Us

Sabio is a global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high-quality, secure, robust platforms and solutions.

We provide expertise and solutions that our customers' need to respond to the ever-changing world. Our products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration.

We're brave, we work hard, and at our core, we are about quality. We want to be challenged and encouraged to 'dare'. We have a strong problem-solving engineering background and 'can-do' attitude, which remains at the centre of everything we do.



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