Front Desk Hospitality Representative

hace 1 semana

Barcelona, Barcelona, España Sonder A tiempo completo
Job Summary

Sonder is seeking a skilled Front Desk Hospitality Agent to join our team. As a key member of our hospitality operations, you will be responsible for delivering exceptional guest experiences and ensuring seamless interactions with our guests, visitors, and internal partners.

Key Responsibilities

• Guide guests through the Sonder experience, utilizing our technology-rich platform to ensure a smooth and enjoyable stay.
• Communicate with guests in-person and through digital channels to anticipate and address their needs, providing a personalized experience throughout their stay.
• Handle all guest interactions with the highest level of service and professionalism, resolving issues and accommodating requests whenever possible.
• Maintain the cleanliness and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for guests and team members.
• Support the back-of-house team as needed, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.

Requirements

• Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
• Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to "get it done" for our guests.
• Strong computer literacy and writing skills, comfortable switching between multiple desktop and mobile applications.
• Organized, hardworking, and detail-oriented, with the ability to work effectively both independently and in a team.
• Ability to remain standing for extended periods and lift/carry items weighing up to 50 pounds.
• Proficiency in languages other than English is an asset.

What We Offer

• Competitive compensation and generous stock plan.
• Medical, dental, and vision insurance (where applicable).
• Flexible vacation and wellness days.
• Annual free credits and discounts to stay in Sonders.
• Workplace flexibility (for remote-specified positions only).

Equal Opportunity Employer

Sonder is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal, or local law.

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