Front Desk Hospitality Manager

hace 3 semanas

Barcelona, Barcelona, España Sonder Inc. A tiempo completo
About the Role

Sonder is revolutionizing hospitality by making a world of better stays open to all. As a Senior Front Desk Hospitality Agent, you will be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.

Key Responsibilities
  • Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.
  • Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.
  • Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces.
  • Support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
  • Assist market leadership with administrative tasks to keep all operations running smoothly.
Requirements
  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality roles.
  • Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.
  • Excellent problem-solving skills, with a proactive approach to addressing guest needs.
  • Strong computer literacy and writing skills, comfortable switching between multiple desktop and mobile applications.
  • Organized, hardworking, and detail-oriented; able to work effectively both independently and in a team.
  • Flexible schedule and open to working evenings, weekends, and holidays.
  • Ability to remain standing for extended periods and lift/carry items weighing up to 50 pounds.
  • Proficiency in languages other than English is an asset (Spanish essential).
  • This role requires regular access to a reliable smartphone for work purposes.
  • This role requires the employee to be willing and able to regularly work an overnight shift.
  • This role requires reliable transportation and willingness to travel between properties on a daily basis.
What We Offer
  • Competitive compensation.
  • Generous stock plan.
  • Medical, dental and vision insurance (where applicable).
  • Flexible vacation.
  • Wellness and volunteering days.
  • Annual free credits and discounts to stay in Sonders.
  • Workplace flexibility (for remote-specified positions only).
Equal Opportunity

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable law.

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