Front Desk Hospitality Agent
hace 1 mes
About the Role:
Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations. As a Front Desk Hospitality Agent, you will be the face of Sonder, making an awesome first impression on our guests, visitors, and all internal and external partners.
Key Responsibilities:
• Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features.
• Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk.
• Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility, hours of operations, directions, etc.
• Assist building leadership with any administrative tasks required to keep all operations running smoothly.
• Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues.
• Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned.
• Support multiple Sonder properties throughout the local market, as required.
What We Look For:
• Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat.
• Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles.
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