Customer Lifecycle Manager
hace 5 días
We are seeking a highly skilled Customer Lifecycle Manager to oversee the entire customer journey, from onboarding to ensuring ongoing satisfaction and engagement.
- Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
- Collaborate with sales, marketing, and support teams to enhance the customer experience and streamline processes.
- Monitor customer usage and engagement metrics to identify opportunities for upselling and cross-selling.
- Conduct regular check-ins and follow-ups to ensure customers are achieving their desired outcomes with our products.
- Gather and analyze customer feedback to inform product improvements and service enhancements.
- Develop and implement strategies to reduce churn and increase customer retention rates.
To succeed in this role, you will need:
- Native Dutch language proficiency with B2 level English skills.
- Proven experience in customer relationship management or account management.
- Strong communication and interpersonal skills, with a customer-centric mindset.
- Ability to analyze data and generate actionable insights to improve customer satisfaction.
- Excellent problem-solving skills and a proactive approach to customer support.
- Familiarity with CRM systems and customer engagement tools.
We offer a competitive salary package with performance incentives, opportunities for professional development and career progression, a supportive and collaborative work environment in Malaga, and regular working hours with a focus on work-life balance.
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