Front Office Manager
hace 5 días
At Accor Hotels, we offer a competitive salary and benefits package for our Front Office Supervisor role. We are seeking a highly skilled and experienced individual to lead our front office team.
Job Summary:
We are looking for a seasoned Front Office Supervisor to oversee the smooth operation of our reception area. This is an exciting opportunity to join our team and take on a leadership role in a dynamic and fast-paced environment.
About You:
- Degree in Hospitality or Tourism
- Minimum 2 years of experience as a Receptionist Supervisor in a 4 or 5-star hotel, preferably member of an International Hotel Chain
- Excellent command of English language, any additional language will be considered an asset
- IT skills (word processing and spreadsheet, OPERA)
- Sense of service and hospitality, team spirit, personnel management, fully committed to customers, sense of detail, organization and rigor, flexibility and versatility, ability to work effectively as a team and sense of initiative
Responsibilities:
- Supervise the team and ensure a smooth process
- Training and induction of all new staff to agreed standards
- Receive feedback from guests and ensure quick and effective handling of issues
- Deal with complex enquiries and complaints from clients relating to reception functions
- Manage daily issues that may arise within the team
- Participate in monthly team meetings
- Communicate effectively with other team members
- Reception duties including extending a warm, efficient welcome for customers, check-in and check-out procedures, responding to phone calls and taking bookings
Salary:
$60,000 - $80,000 per annum, depending on experience
Benefits:
Comprehensive benefits package including health insurance, retirement plan, and paid time off
How to Apply:
If you are a motivated and experienced individual looking for a challenging role, please submit your application, including your resume and cover letter.
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