Front Office Manager

hace 5 días


Murcia, Murcia, España Accor Hotels A tiempo completo

At Accor Hotels, we offer a competitive salary and benefits package for our Front Office Supervisor role. We are seeking a highly skilled and experienced individual to lead our front office team.

Job Summary:

We are looking for a seasoned Front Office Supervisor to oversee the smooth operation of our reception area. This is an exciting opportunity to join our team and take on a leadership role in a dynamic and fast-paced environment.

About You:

  • Degree in Hospitality or Tourism
  • Minimum 2 years of experience as a Receptionist Supervisor in a 4 or 5-star hotel, preferably member of an International Hotel Chain
  • Excellent command of English language, any additional language will be considered an asset
  • IT skills (word processing and spreadsheet, OPERA)
  • Sense of service and hospitality, team spirit, personnel management, fully committed to customers, sense of detail, organization and rigor, flexibility and versatility, ability to work effectively as a team and sense of initiative

Responsibilities:

  1. Supervise the team and ensure a smooth process
  2. Training and induction of all new staff to agreed standards
  3. Receive feedback from guests and ensure quick and effective handling of issues
  4. Deal with complex enquiries and complaints from clients relating to reception functions
  5. Manage daily issues that may arise within the team
  6. Participate in monthly team meetings
  7. Communicate effectively with other team members
  8. Reception duties including extending a warm, efficient welcome for customers, check-in and check-out procedures, responding to phone calls and taking bookings

Salary:

$60,000 - $80,000 per annum, depending on experience

Benefits:

Comprehensive benefits package including health insurance, retirement plan, and paid time off

How to Apply:

If you are a motivated and experienced individual looking for a challenging role, please submit your application, including your resume and cover letter.


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