Hotel Operations Manager Assistant
hace 1 semana
Accomplish your career goals in a dynamic and fun Resort environment with a supportive team and a proven history of developing their people. This is an exciting opportunity for someone looking to grow within the world of Hotel and Resorts and expand their knowledge.
A competitive salary is offered, paid in line with the Hospitality Industry General Award 2020, plus Superannuation. The estimated salary for this role is around $80,000-$120,000 per annum, depending on experience.
Job DescriptionThis role involves assisting the Front Office Manager with the management of both Front Office and Reservations operations. Your responsibilities will include:
- Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer-focused.
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield.
- Ensuring the Resort maintains a high level of guest service, ensuring guest satisfaction through pre-stay, during stay and post-stay feedback, and assessment of guest satisfaction surveys.
To be successful in this role, you will need to have:
- Good interpersonal skills with ability to communicate with all levels of team members and guests, with confident and articulate communication, negotiation, relationship and networking skills.
- Calm and professional demeanour in all instances, confident in conflict resolution and complaint handling.
- Demonstrated business acumen with the ability to make sound decisions and understand commercial implications.
You will enjoy a range of benefits, including:
- Competitive salary and Superannuation.
- Employee benefits within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
- Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the Accor Academy and extensive Learning Management Systems such as Learn Your Way and Typsy.
- Internal recognition events such as tenure milestones.
- Employee Assistance Program.
- Daily meals provided on shift and free car parking.
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