Front Office Operations Manager
hace 1 semana
**Job Summary**
A career opportunity has arisen for an experienced Front Office Operations Manager to join our team at the Mercure Gold Coast Resort. We are seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional guest experiences.
**About Us**
Mercure Gold Coast Resort is a 292-room resort located on the beautiful Gold Coast, boasting expansive gardens, two pools, and extensive conference facilities. With a team of 150 employees and growing, we are committed to attracting, developing, and retaining talented individuals who share our passion for delivering memorable experiences for our guests.
**Your Role**
The successful candidate will be responsible for assisting the Front Office Manager in the management of day-to-day operations, including front desk, reservations, and night audit functions. You will ensure that all brand service standards are maintained, profitability is maximised, and guest and team member needs are met or exceeded.
**Key Responsibilities**
* Assist the Front Office Manager in the supervision of front desk operations, ensuring accurate room allocations and check-in/check-out processes*
* Provide daily liaison with the Reservations office to ensure accuracy in room allocation and yield maximisation*
* Ensure a high level of guest satisfaction through pre-stay, during stay, and post-stay feedback and assessment of guest satisfaction surveys*
* Prepare front office monthly reports, commenting on key company performances and forecasts*
* Ensure management support and presence visible on front desk and lobby during key times*
* Assist in creating and implementing department training plans to drive performance and engagement within the front office team*
**Requirements**
We are seeking an individual with:
* Minimum 5 years' experience in hotel front office operations*
* Supervisory experience, with a proven track record of motivating and training team members*
* Strong knowledge of front office procedures and Opera PMS software*
* Excellent communication and interpersonal skills*
* Ability to multitask and work in a fast-paced environment*
**What We Offer**
We offer a competitive salary package, including an estimated annual salary of $65,000 - $80,000, depending on experience.
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