Guest Services Manager
hace 3 días
We are seeking an experienced Guest Services Manager to oversee the front desk operations at one of our esteemed hotels. This is a fantastic opportunity for a motivated and customer-focused individual to join our team in this key role.
Job Overview:
Our Guest Services Manager will be responsible for ensuring that all guests receive a warm and efficient welcome, with seamless check-in and check-out procedures. The successful candidate will also handle complex enquires and complaints, manage daily issues within the team, and participate in monthly team meetings.
Key Responsibilities:
• Supervise the front desk team to ensure smooth process and exceptional guest service
• Train and induct new staff to agreed standards
• Respond to phone calls and take bookings as required
• Collaborate closely with other hotel departments to share or acquire important information about special guest requests and needs
• Create cash register and daily closing reports
• Invoice control and credit handling
Requirements:
• Degree in Hospitality / Tourism preferred
• Minimum 2 years of experience as a Receptionist Supervisor in a 4 or 5 * Hotel
• Excellent command of English language; any additional language considered an asset
• IT skills (word processing and spreadsheet, OPERA)
• Sense of service and hospitality
• Team spirit
• Personnel management
• Flexibility and versatility
• Ability to work effectively as a team and sense of initiative
Salary Estimate: £28,000 - £35,000 per annum, depending on location and experience.
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