Global Key Account Manager for Healthcare Logistics
hace 6 días
Company Overview
Alliance Healthcare Management Services Limited is a specialist provider of supply chain & logistic solutions for healthcare manufacturers. Our company offers a complete range of logistics solutions with international reach and scale, supporting over 120 healthcare clients.
Job Purpose
To manage a portfolio of current order to cash clients, oversee and report on service delivery, drive improvement, maintain contractual agreements, and identify and secure further commercial opportunities as a Global Key Account Manager for Healthcare Logistics.
Key Responsibilities
- Develop and maintain a positive relationship with Alliance Healthcare Management Services Limited's current client base, actively supporting the Company Strategy.
- Present Alliance Healthcare Management Services Limited and its services to Clients in a professional manner through direct communications, face-to-face meetings, telephone calls, virtual meetings, emails, and any other communicative mediums.
- Ensure all contact with clients is responsive to their needs, conducting regular business reviews with a planned agenda.
- Explore, scope, and potentially implement new business (including Value Added Services) to the benefit of existing Clients, supporting the broadening of services.
- Support the Implementation Manager as appropriate to ensure a successful go-live for new business.
- Ensure a strong perception of Alliance Healthcare Management Services Limited's service proposition from current Clients, contributing to securing an appropriate and timely response to Client Surveys.
- Provide a positive contribution to resolution where a Client's Service is impacted by Alliance Healthcare Management Services Limited's actions, ensuring timely responses to Client enquiries and proactive communication of issues.
- Compile Weekly storage reports by Client by product type, raising and contributing to Alloga Change Controls to manage key business changes when necessary.
- Avoid substantial risks to the account, ensuring all Clients' accounts remain commercially viable supported by a current Agreement/Contract, delivering and recording additional revenue achieved for the business.
- Conduct or support renewal discussions where a Client's contract nears its expiration, maintaining a reasonable level of understanding relevant to the industry and being aware of the Alloga Business Continuity Plan.
Estimated Salary
The estimated annual salary for this position is £60,000 - £80,000 based on national averages, depending on location and experience.
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