Hotel Operations Manager
hace 1 semana
Accor Hotels offers a unique opportunity to work in the heart of hospitality. Our Front Office Supervisor role is a key position that requires strong leadership skills, attention to detail, and excellent communication abilities.
Company Overview:
We are a global leader in the hotel industry, with a commitment to providing exceptional service to our guests. As a member of our team, you will be part of a dynamic and diverse group of professionals who share a passion for delivering outstanding hospitality experiences.
Salary:
The estimated annual salary for this position is $65,000 - $80,000, depending on location and experience.
Job Description:
As a Front Office Supervisor, you will be responsible for overseeing the front desk operations, ensuring smooth check-in and check-out processes, handling guest complaints and concerns, and maintaining accurate records.
Key Responsibilities:
- Supervise and train front office staff to ensure excellent service standards
- Handle guest inquiries and resolve issues promptly and efficiently
- Manage daily front desk operations, including check-in and check-out procedures
- Maintain accurate records and reports, including guest feedback and complaint logs
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences
Required Skills and Qualifications:
To succeed in this role, you will need:
- Degree in Hospitality or Tourism
- Minimum 2 years of experience in a supervisory role in a 4- or 5-star hotel
- Excellent command of English language (additional languages an asset)
- IT skills, including word processing and spreadsheet software
- Strong leadership and communication skills
Benefits:
As a valued member of our team, you will enjoy:
- Competitive remuneration package
- Private health and medical plan
- Complimentary meals while on duty
- Complimentary car parking
- Accor discounts card
Additional Information:
At Accor Hotels, we are committed to diversity and inclusion, and we strive to create a workplace that reflects the diversity of our guests. If you are passionate about delivering exceptional hospitality experiences and have the skills and qualifications required for this role, we encourage you to apply.
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