Front Office Manager
hace 22 horas
We are seeking an experienced Front Office Manager to join our team at Accor Hotels. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of the front office.
Responsibilities- Supervise and manage the front office team to deliver exceptional customer service and maintain high standards of quality and hygiene.
- Train and induct new staff members to ensure they have the necessary skills and knowledge to perform their duties effectively.
- Handle guest feedback and resolve any issues promptly and efficiently.
- Deal with complex customer inquiries and complaints in a professional and courteous manner.
- Manage daily issues that may arise within the team, including scheduling and resource allocation.
- Minimum 2 years' experience as a Receptionist Supervisor in a 4 or 5* hotel, preferably part of an international hotel chain.
- Excellent command of the English language.
- Any additional language is considered an asset.
- IT skills, including word processing and spreadsheet software, OPERA.
- Sense of service and hospitality, team spirit, personnel management.
- A competitive salary of $55,000 per annum.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
Accor Hotels is a global leader in the hospitality industry, committed to delivering exceptional customer experiences through our people, products, and services. We offer a range of benefits to our employees, including competitive salaries, opportunities for career growth and development, and a dynamic and supportive work environment.
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