Front Office Manager

hace 22 horas


Murcia, Murcia, España Accor Hotels A tiempo completo
Job Summary

We are seeking an experienced Front Office Manager to join our team at Accor Hotels. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of the front office.

Responsibilities
  • Supervise and manage the front office team to deliver exceptional customer service and maintain high standards of quality and hygiene.
  • Train and induct new staff members to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Handle guest feedback and resolve any issues promptly and efficiently.
  • Deal with complex customer inquiries and complaints in a professional and courteous manner.
  • Manage daily issues that may arise within the team, including scheduling and resource allocation.
Requirements
  • Minimum 2 years' experience as a Receptionist Supervisor in a 4 or 5* hotel, preferably part of an international hotel chain.
  • Excellent command of the English language.
  • Any additional language is considered an asset.
  • IT skills, including word processing and spreadsheet software, OPERA.
  • Sense of service and hospitality, team spirit, personnel management.
Benefits
  • A competitive salary of $55,000 per annum.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
About Us

Accor Hotels is a global leader in the hospitality industry, committed to delivering exceptional customer experiences through our people, products, and services. We offer a range of benefits to our employees, including competitive salaries, opportunities for career growth and development, and a dynamic and supportive work environment.



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