Front Desk Ambassador

hace 19 horas


Murcia, Murcia, España Accor Hotels A tiempo completo
Job Overview

We are seeking a highly skilled and dedicated Front Desk Ambassador to join our team at Accor Hotels. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring that our guests have an unforgettable experience.

About the Role

This is a dynamic and challenging role that requires strong communication skills, attention to detail, and the ability to work well under pressure. You will be responsible for handling guest inquiries, resolving issues, and providing personalized service to ensure that our guests feel valued and cared for.

Key Responsibilities
  • Guest Service: Provide exceptional guest service, responding to guest inquiries, resolving issues, and addressing concerns in a professional and courteous manner.
  • Room Preparation: Ensure that guest rooms are prepared to a high standard, including linens, amenities, and cleaning to company standards.
  • Housekeeping: Maintain a clean and tidy housekeeping area, restocking supplies as needed and reporting any maintenance issues to the supervisor.
  • Financial Management: Optimize the use of chemicals, equipment, and supplies to save costs and maintain par stock levels.
  • Inventory Control: Assist the supervisor with inventory management, including linen and guest amenities.
Requirements

To be successful in this role, you will need to have excellent communication and interpersonal skills, be able to work well under pressure, and have a strong attention to detail. You will also need to be familiar with basic computer skills and be able to learn our hotel's systems quickly.

Salary

The salary for this role is $45,000 - $55,000 per year, depending on experience.


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