Customer Service Expert for Global Connectivity

hace 6 días


Madrid, Madrid, España Cross Border Talents A tiempo completo
Key Responsibilities

We are seeking a skilled Customer Service Representative to join our team in Barcelona. The ideal candidate will be fluent in Swedish and have a good level of English.

Key Accountabilities:

  • Handle customer inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.
  • Maintain accurate records of interactions in our call management system.
  • Stay updated on products and services tailored to individual customer needs.
  • Identify and escalate potential service issues to senior team members when necessary.
  • Collaborate with the team on special projects and provide coverage for colleagues as needed.
  • Manage holiday, sickness, and overtime records while participating in regular team meetings.
Requirements

To be successful in this role, you will need:

  • C2/fluent in Swedish, both verbal and written, with a good level of English (minimum B2).
  • At least 1 year of customer service experience, preferably in technical support.
  • Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.
  • Strong aptitude for customer service with excellent listening skills and the ability to address customer needs.
  • Ability to take ownership of customer calls, progressing them to resolution or escalating when needed.
What We Offer

As a valued member of our team, you can expect:

  • Competitive salary: €35,000 per annum, based on experience and performance.
  • A dynamic environment with a positive and friendly atmosphere.
  • 23 working days of paid annual leave.
  • Career development opportunities with access to guidance and tools to help you reach your full potential.
  • A chance to work in beautiful Barcelona, enjoying a great quality of life.
About Us

We are Cross Border Talents, a leading recruitment agency dedicated to finding the best talent for our clients. Our mission is to connect people and businesses across borders, creating mutually beneficial relationships that drive success.



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