Technical Service Expert for International Telecommunications
hace 3 semanas
Are you ready to take your career to the next level in a vibrant country like Bulgaria? Recruit4Work offers a unique opportunity for a Front Office Technical Agent to join our team and experience the thrill of working with international clients. As a key member of our Front Office Technical department, you will play a crucial role in delivering top-notch ICT services to corporate clients, ensuring seamless connectivity and support.
We are looking for a highly motivated individual who is passionate about providing excellent customer service and resolving technical issues efficiently. Your responsibilities will include:
- Handling customer inquiries related to fixed and mobile networks, broadband, carrier coverage, television, etc.
- Providing expert advice and assistance on various technical issues, such as login difficulties, GPS signal problems, WIFI/TV connection issues, malfunctioning remote control devices, and more.
- Utilizing tools like Dare to find solutions for customer problems and aim for a "First Time Right" resolution.
- Supporting fixed processes in solving customer issues using an expert system.
- Transferring requests to second-line agents when they exceed technical competencies.
- Identifying and leveraging sales opportunities during technical customer care conversations, promoting the adoption of new products or services.
To succeed in this role, you will need:
- Dutch or Flemish (C2) + English (B2)
- Strong communication skills (oral and written)
- Sales/Commercial or Customer care experience (ideally in BPO sector but not required)
- Interest in the telecom sector is an asset but no technical background required
In return, we offer:
- Paid training
- Fun, people-oriented call center environment
- Market-based basic salary: €15,000 - €20,000 per annum
- Growth opportunities
- Private health insurance
- Relocation package
Don't miss out on this exciting opportunity to kick-start your career in Bulgaria If you're passionate about delivering exceptional customer service and have a keen interest in the telecom sector, apply now
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