Telecommunications Service Delivery Expert

hace 4 días


Madrid, Madrid, España Recruit4Work Sl A tiempo completo

Experience a new adventure in Bulgaria

We are recruiting for a talented Front Office Technical Agent to join our team at Recruit4Work Sl in Sofia, Bulgaria. As a key member of our international telecommunications company, you will play a crucial role in delivering essential ICT services to corporate clients.

Your Responsibilities:

  • Provide exceptional customer service, handling technical issues and inquiries related to fixed and mobile networks, broadband, carrier coverage, television, etc.
  • Engage with customers through calls and occasionally through chat, utilizing tools like Dare to efficiently find solutions.
  • Advise and assist customers on various technical issues, including login difficulties, GPS signal problems, WIFI/TV connection issues, and more.
  • Transfer requests to the second line agent when they exceed your technical competencies.
  • Identify and leverage sales opportunities during technical customer care conversations, promoting the adoption of new products or services.

Requirements:

  • Dutch or Flemish (C2) + English (B2)
  • Strong communication skills (oral and written)
  • Sales/Commercial or Customer care experience (ideally in BPO sector but not required)
  • Interest in the telecom sector is an asset but no technical background required

What We Offer:

  • Paid training
  • Fun, people-oriented call center environment
  • Market-based basic salary: €25,000 - €30,000 per year
  • Growth opportunities
  • Private health insurance
  • Relocation package

About Us:

Our company, Recruit4Work Sl, offers a dynamic and supportive work environment that fosters growth and development. We prioritize customer satisfaction and strive to provide excellent service to our clients.



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