Telecommunications Service Delivery Expert
hace 4 días
Experience a new adventure in Bulgaria
We are recruiting for a talented Front Office Technical Agent to join our team at Recruit4Work Sl in Sofia, Bulgaria. As a key member of our international telecommunications company, you will play a crucial role in delivering essential ICT services to corporate clients.
Your Responsibilities:
- Provide exceptional customer service, handling technical issues and inquiries related to fixed and mobile networks, broadband, carrier coverage, television, etc.
- Engage with customers through calls and occasionally through chat, utilizing tools like Dare to efficiently find solutions.
- Advise and assist customers on various technical issues, including login difficulties, GPS signal problems, WIFI/TV connection issues, and more.
- Transfer requests to the second line agent when they exceed your technical competencies.
- Identify and leverage sales opportunities during technical customer care conversations, promoting the adoption of new products or services.
Requirements:
- Dutch or Flemish (C2) + English (B2)
- Strong communication skills (oral and written)
- Sales/Commercial or Customer care experience (ideally in BPO sector but not required)
- Interest in the telecom sector is an asset but no technical background required
What We Offer:
- Paid training
- Fun, people-oriented call center environment
- Market-based basic salary: €25,000 - €30,000 per year
- Growth opportunities
- Private health insurance
- Relocation package
About Us:
Our company, Recruit4Work Sl, offers a dynamic and supportive work environment that fosters growth and development. We prioritize customer satisfaction and strive to provide excellent service to our clients.
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