Technical Support Specialist

hace 1 día


Madrid, Madrid, España Work International A tiempo completo

About Us
At Work International, we offer a unique opportunity to join our team as a Front Office Technical Agent. If you're thinking about moving abroad and starting a new adventure in your personal and professional life, this position may be the perfect fit for you.

The Role
You will play a crucial role in a prominent international telecommunications company, delivering essential ICT services to corporate clients. Your responsibilities include handling customer inquiries related to fixed and mobile networks, broadband, carrier coverage, television, etc.

Your Key Responsibilities

  • Act as the primary point of contact in the Front Office Technical (FOT) department for customers facing technical issues
  • Handle customer inquiries related to fixed and mobile networks, broadband, carrier coverage, television, etc.
  • Engage with customers through calls and occasionally through chat, with no email communication involved
  • Advise and assist customers on various technical issues, such as login difficulties, GPS signal problems, WIFI/TV connection issues, malfunctioning remote control devices, and more
  • Utilize tools, including Dare, to efficiently and promptly find solutions for customer problems, aiming for a "First Time Right" resolution
  • Use the expert system to support fixed processes in solving customer issues
  • If the problem persists after all steps are checked, schedule an appointment for on-site intervention
  • Transfer requests to the second line agent when they exceed the technical competencies of the Front Office Technical Agent
  • Identify and leverage sales opportunities during technical customer care conversations, promoting the adoption of new products or services when appropriate

What You'll Need

  • Dutch or Flemish (C2) + English (B2)
  • Strong communication skills (oral and written)
  • Sales/Commercial or Customer care experience (ideally in BPO sector but not required)
  • Interest in the telecom sector is an asset but no technical background required

Our Offer

  • Paid training
  • Fun, people-oriented call center
  • Market-based basic salary
  • Growth opportunities
  • Private health insurance
  • Relocation Package

Location
Sofia, Bulgaria
#J-18808-Ljbffr



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