New Balance Service Expert

hace 5 días


Madrid, Madrid, España Cpm International A tiempo completo

About CPM International

CPM International is a global company providing customer service, sales, and technical support solutions. With a presence in over 30 countries, we empower our teams to thrive in a diverse and innovative culture.

New Balance Partnership

New Balance believes in the power of movement. They design and deliver innovative products that blend function with fashion and performance with style.

Job Description

We are seeking a New Balance Service Expert to provide expert customer support. As a key member of our team, you will be responsible for addressing product inquiries and resolving customer issues via phone, email, chat, and social media.

Key Responsibilities:

  • Provide exceptional customer support through various communication channels.
  • Understand customer needs, analyze problems, and offer tailored solutions.
  • Become an expert on New Balance products and services.
  • Represent the brand by embodying our company values.

Requirements

To succeed in this role, you will need:

  • Fluent Dutch language skills with excellent English language skills.
  • A passion for delivering exceptional customer service.
  • Strong problem-solving skills and a proactive approach to resolving issues.
  • Excellent administrative skills, including attention to detail and organizational abilities.
  • The ability to handle sensitive situations with care and empathy.

Benefits

As a New Balance Service Expert, you can expect:

  • A competitive salary of €19,400 gross per year.
  • Top performance incentives.
  • An end-of-contract bonus of €500 gross upon completing the temporary contract without sanctions or unjustified absences.
  • A generous holiday package with 2 accrued holidays per month and 24 calendar days per year, plus paid bank holidays and an extra day in lieu.
  • A hybrid work arrangement with 4 days per month at the office and for training purposes.
  • 8 days of training fully based in the office, from Monday to Friday, 10:00 am to 7:00 pm.
  • The option to work from home anywhere in Spain.
  • Exclusive employee perks, including employee discounts, rewards, and special offers, as well as access to confidential counseling and support, discounted health insurance options, and a referral program.

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