Customer Service Representative

hace 2 semanas


Madrid, Madrid, España Cpm International A tiempo completo

At CPM International, we are a global company with a presence in over 30 countries, offering multilingual support tailored to our diverse markets. Our focus is on customer service, sales, and technical support solutions for clients worldwide.

We pride ourselves on being an inclusive workplace that welcomes everyone and celebrates unique styles. Our accessible environment empowers you to bring your whole self to work and contribute to a vibrant and innovative culture.

New Balance believes in empowering people to move, and they offer innovative products combining function and fashion, performance, and style. As a team member, you will play a crucial part in sharing these values with customers globally.

As Customer Service Representatives, we embody three core values:

  • We Care: Passionate about delivering exceptional customer experiences, driven to achieve and exceed targets to provide high-quality consumer service.
  • We're Curious: Proactive approach to problem-solving, adopting a "can do" attitude.
  • We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working towards personnel goals.

Key Responsibilities:

• Collaborate with consumers to answer product information requests and resolve queries in a skillful and professional manner.

• Analyze problems from the customer's perspective and offer individual solutions.

• Provide an omnichannel service to consumers via telephone, email, chat, and social media.

• Develop a deep understanding of New Balance products and services.

• Become an expert on all things New Balance.

Becoming an Ambassador:

To succeed in this role, you will require:

• A fluent level of German with excellent grammar and spelling skills.

• High-level English (written and spoken).

• Genuine passion for delivering outstanding customer service.

• Ability to handle sensitive calls with empathy.

• Strong administrative skills with attention to detail.

• Professional outlook and proactive approach to problem-solving.

Benefits:

• Competitive salary: €9,948.71 per year (gross). (Based on full-time equivalent, pro-rata for part-time hours)

• Incentives for top performance.

• 24 calendar days of annual leave, plus bank holidays and an additional day off.

• Hybrid work model with four days of office work per month.

• Comprehensive training program, including eight days at the office.

• Access to exclusive employee benefits and perks, including discounts and private health insurance options.



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