Luxury Room Service Team Lead

hace 3 semanas


Palma, Baleares, España Four Seasons A tiempo completo

About Four Seasons: Our company culture is built on a foundation of excellence, where our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

Our Location

The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes. The hotel was originally opened in 1929 within an expansive private estate and is currently undergoing restoration and renovation.

Your Responsibilities
  • Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel's Room Service Department to ensure that established cultural and core standards are met.
  • Oversee the In Room Dining team and be visible in the operation to provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
  • Description and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24-hour a day in-room dining and in-room private bar services.

You will work closely with the In Room Dining management team and Chefs to design effective menu and amenity options while ensuring excellent product quality at a fair price. You will also attend regular operational meetings to ensure effective coordination and cooperation between departments.

Benefits and Compensation

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience. You will also have access to a range of benefits, including health insurance, retirement savings plan, and paid time off.

Requirements

To be considered for this role, you will need to have a strong track record of leadership experience, preferably in a hospitality setting. You should also have a passion for delivering exceptional customer service and a commitment to maintaining high standards of quality and safety.


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