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Virtual Customer Success Partner
hace 2 meses
About Us
SAP is a leading provider of enterprise software solutions, enabling businesses to run better and achieve their goals. Our company culture is built on collaboration, innovation, and a passion for helping others.
About the Role
We are seeking a highly skilled Virtual Customer Success Partner to join our SAP Cloud Success organization. As a Virtual CSP, you will play a critical role in creating an industry-leading virtual customer engagement experience that provides easy access to self-help and guidance from SAP.
Key Responsibilities
- Optimize customer onboarding and adoption processes to improve renewal rates and customer satisfaction
- Develop and implement a consistent, efficient, and scalable methodology for customer success across different SAP cloud lines of business
- Provide exceptional customer service and support through a low-touch/virtual engagement approach
- Collaborate with cross-functional teams to drive business growth and customer success
What We Offer
As a Virtual Customer Success Partner at SAP, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a highly collaborative and caring team environment, with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options.