Training and Development Specialist

hace 3 semanas


Madrid, Madrid, España Hotel Mandarin Oriental Ritz, Madrid A tiempo completo

Company Overview

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Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most luxurious hotels, resorts and residences.

Job Summary

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We are seeking a highly motivated Learning & Development Manager to join our People & Culture team at Mandarin Oriental Ritz Madrid. As a key member of our team, you will be responsible for providing support to hotel management and colleagues to achieve hotel and strategic business objectives.

Key Responsibilities

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  • To identify and monitor operational, supervisory, and managerial learning and development needs and requirements, and provide regular feedback to Director of People & Culture">
  • To support the activities of departmental managers and to ensure that all learning and development activities are geared towards the achievement of the hotel strategic objectives">
  • To deliver Hotel Orientation Program for all new starters in accordance with hotel and company standards and procedures">
  • To train and support the departmental service quality training ensuring LQE are adhered to">
  • To produce a learning and development calendar encompassing operative, supervisory and managerial learning and development activities and make sure it is followed">
  • To provide ongoing support and guidance to employees to facilitate their professional growth and development">
  • To occasionally travel to other Mandarin Oriental hotels for training purposes">
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Requirements

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2+ years of experience in a learning and development role

Very good knowledge of Spanish and English at a communicative level (training in both languages)

Ability to build relationships and collaborate effectively with employees at all levels of the organization

Strong understanding of learning principles and instructional design methodologies

Excellent communication, presentation and interpersonal skills

Good knowledge of Training & Development, Talent Management, Employee Engagement and Performance Management

What We Offer

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We believe that happy and motivated employees are the cornerstone of any successful company. Our benefits package encourages our coworkers' overall professional and personal growth in addition to recognizing their hard work.

Estimated Salary: €45,000 - €55,000 per annum



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