Youth Services Training and Development Specialist

hace 1 día


Madrid, Madrid, España Teenage Helpline A tiempo completo

Company Overview: At Teenage Helpline, we have built a strong community of passionate individuals committed to making a difference in the lives of young people across the UK. Our team of volunteers contributes significantly to our impact on direct beneficiaries, regardless of department or time commitment. We offer a peer-support network, allowing young people to access a peer mentor who shares their age and is someone they feel comfortable speaking with.

About the Role: This exciting opportunity for a dedicated individual to join our Youth Services Team involves reporting directly to the Youth Services Director. As Youth Services Training Development Manager, you will be responsible for creating and maintaining key training materials that equip our Youth Services team with the necessary skills to deliver high-quality services to young people. You will also facilitate the delivery of all training programs and lead our Mentor Academy. Your primary goal is to ensure that all team members can confidently deliver their roles to expected standards while contributing to our charitable aim of providing opportunities for young people to develop professionally and personally through volunteering.

Responsibilities:

  • Develop new and maintain existing training materials to be rolled out to all Youth Services volunteers and staff within the Charity.
  • Ensure training material remains up-to-date and relevant to the evolving needs of the Charity and young people seeking support.
  • Build and lead a robust team of volunteers to deliver against targets set by the Youth Services Director.
  • Facilitate engagement across the broader Youth Services Team, working closely with Youth Services Assistants to ensure consistent delivery of all training programs.
  • Monitor and evaluate the effectiveness of all training programs on an ongoing basis.
  • Closely identify and address training gaps, ensuring no individual provides support until fully qualified and signed off.

Estimate Salary: £35,000 - £40,000 per annum, depending on qualifications and experience, based on industry standards in the UK. This salary range reflects the role's requirements and responsibilities. With your exceptional skills and dedication, you will be instrumental in shaping the future of our organization. If you're passionate about empowering young people, we invite you to apply and contribute to our mission.



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