Training and Development Specialist
hace 24 horas
About Us
Mandarin Oriental Hotel Group is a leading luxury hotel brand with a rich history of delivering exceptional hospitality experiences. We are committed to providing our guests with unforgettable moments, and our team members with opportunities for growth and development.
Job Summary
We are seeking an experienced Training and Development Specialist to join our team at Mandarin Oriental Ritz Madrid. The successful candidate will play a critical role in shaping the learning and development strategy for our hotel operations, ensuring that our employees have the skills and knowledge needed to deliver exceptional service to our guests.
About the Role
As a Training and Development Specialist, you will be responsible for:
- Designing and delivering training programs for hotel staff, focusing on areas such as customer service, communication, and teamwork.
- Developing and implementing training plans to meet the needs of our hotel operations, including orientation programs for new employees and ongoing training for existing staff.
- Collaborating with departmental managers to identify training needs and develop solutions to address them.
- Evaluating the effectiveness of training programs and making recommendations for improvement.
Requirements
To be successful in this role, you will need:
- 2+ years of experience in a training and development role, preferably in the hospitality industry.
- Excellent communication and presentation skills, with the ability to engage and motivate employees at all levels.
- A strong understanding of adult learning principles and instructional design methodologies.
- The ability to build relationships and collaborate effectively with employees, managers, and other stakeholders.
What We Offer
We offer a competitive salary and benefits package, including:
- A base salary of €60,000 per annum, plus bonuses and benefits.
- Ongoing professional development opportunities, including training and education programs.
- A supportive and collaborative work environment, with opportunities to make a real impact on our business.
How to Apply
If you are a motivated and experienced Training and Development Specialist looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.
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