Valencia-based B2B CX Specialist for E-commerce Print Solutions
hace 19 horas
About Wewow
We are a dynamic, growing company specializing in printing services for businesses. Our focus is on delivering high-quality, personalized printing solutions while ensuring exceptional customer service. With a strong emphasis on innovation, reliability, and customer satisfaction, we strive to provide tailored printing solutions that meet the unique needs of our clients.
What We're Looking For
We're assembling a dynamic team of three individuals to kick off a new project. We're looking for:
- Native Dutch Speaker
- Native German Speaker
- Native French Speaker
If you're passionate about being part of something fresh and exciting, and ready to bring your expertise to the table, we'd love to hear from you.
A Day in the Life of a B2B CX Specialist
Customer satisfaction is at the heart of everything we do. As a B2B CX Specialist, you will be the first point of contact for our customers, guiding them through inquiries, solving problems, and offering valuable advice. Whether handling emails, calls, or chats, your ability to empathize and communicate effectively will ensure a top-notch customer experience.
Your Impact
You'll make a significant impact by:
- Engaging with customers through email, phone, and chat in Dutch, German, or French, providing a friendly and professional experience
- Offering expert product advice and troubleshooting issues to guide customers effectively
- Resolving complaints promptly, ensuring complete customer satisfaction
- Tracking orders, deliveries, and billing questions, ensuring everything runs smoothly and efficiently
- Maintaining accurate records of customer interactions and requests, ensuring clarity across multiple systems
What We Value in You
We're looking for someone with:
- Fluent communication skills in Dutch, German, and/or French (additional languages are a bonus) to connect effectively with customers
- Prior experience in the printing or design world to bring a deeper understanding to customer inquiries
- A customer-first mentality, offering empathetic support and personalized solutions across all communication channels
- Creative problem-solving to swiftly resolve challenges and ensure a seamless customer experience
- Adaptability to new systems and tools, easily switching between processes and platforms with ease
Estimated Salary: €45,000 - €60,000 per year
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