Service Sales Engineer
hace 2 semanas
Unlock the Potential of Robotics
We are seeking a highly skilled Service Sales Engineer to join our global Services organization. As a key member of our team, you will be responsible for providing post-sales field service and technical support for our groundbreaking robotic products.
Key Responsibilities:
- Provide exceptional customer service and support to ensure high uptime performance on cobot/robot-based manufacturing cells.
- Effectively communicate with end-users, distributors, system integrators, and colleagues to drive sales efforts and achieve high attack rates.
- Manage allocated Service Sales budget, order booking, and long-term service contract execution to drive revenue growth.
- Train and coach Service Sales representatives to deliver targets and support the team in collaboration with customers and distribution partners.
- Coordinate service delivery in the region with Field Service Engineers, Tech Support, remote Service team, and factory repair centers.
- Lead business reviews with customers and partners in the region, develop and implement service maintenance service agreements (MSA) with key channel partners.
Requirements:
- Associate degree or higher in a technical field or Engineering.
- Minimum 5 years of experience in robotics or industrial automation.
- Strong automation background and preferably 3 years of experience in Service Sales in the automation industry.
- Field troubleshooting and repair experience is a plus.
- In-depth knowledge of commercial compliance and risk management.
We Offer:
- A dynamic and engaged team environment.
- Opportunities for growth and professional development.
- A competitive compensation package.
- A chance to work with a groundbreaking technology company shaping the future of automation.
About Universal Robots:
We are a diverse group of bright, ambitious people working at the forefront of collaborative robotics. Our mission is to create a world where people work with robots, not like robots. Join us in our mission to automate for anyone, anywhere.
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