IT Helpdesk Specialist

hace 1 mes


Barcelona, Barcelona, España Leadtech A tiempo completo

Job Title: IT Helpdesk Specialist

About the Role:

We are seeking an experienced IT Helpdesk Specialist to join our team at Leadtech. As a key member of our support team, you will be responsible for providing technical assistance to our customers via email, phone, or ticketing tool.

Key Responsibilities:

  • Provide technical support to customers via various communication channels
  • Perform remote troubleshooting using diagnostic techniques and relevant questions
  • Onboard new users and provision/deprovision workstations as needed
  • Manage hardware warranties and licenses
  • Offer full technical support to workstations and peripherals
  • Identify and resolve technical issues in a timely and efficient manner

Requirements:

  • Bachelor's degree in a relevant field
  • Working knowledge of software, hardware, and other equipment
  • Experience in troubleshooting and providing help desk support
  • Advanced English language skills
  • Excellent communication and problem-solving skills

What We Offer:

  • Competitive salary
  • Full-time, permanent contract
  • Private health insurance
  • 25 days of holiday + birthday off
  • Flexible vacation time
  • Up to 3 days a month remote work

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application. We look forward to hearing from you.


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