IT Helpdesk Specialist
hace 1 mes
Job Title: IT Helpdesk Specialist
About the Role:
We are seeking an experienced IT Helpdesk Specialist to join our team at Leadtech. As a key member of our support team, you will be responsible for providing technical assistance to our customers via email, phone, or ticketing tool.
Key Responsibilities:
- Provide technical support to customers via various communication channels
- Perform remote troubleshooting using diagnostic techniques and relevant questions
- Onboard new users and provision/deprovision workstations as needed
- Manage hardware warranties and licenses
- Offer full technical support to workstations and peripherals
- Identify and resolve technical issues in a timely and efficient manner
Requirements:
- Bachelor's degree in a relevant field
- Working knowledge of software, hardware, and other equipment
- Experience in troubleshooting and providing help desk support
- Advanced English language skills
- Excellent communication and problem-solving skills
What We Offer:
- Competitive salary
- Full-time, permanent contract
- Private health insurance
- 25 days of holiday + birthday off
- Flexible vacation time
- Up to 3 days a month remote work
How to Apply:
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application. We look forward to hearing from you.
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