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Helpdesk Specialist
hace 2 meses
About the Role
Are you an IT professional with a passion for delivering exceptional customer service?
We're seeking a highly skilled Helpdesk Technician to join our team at Leadtech, a forward-thinking company dedicated to empowering clients and employees to achieve their goals in the online business world.
Responsibilities
As a Helpdesk Technician, you will be the first point of contact for customers seeking technical assistance. Your key responsibilities will include:
1. Providing user support and customer service on company-supported computer applications and platforms.
2. Troubleshooting problems and advising on the appropriate action.
3. Onboarding new users and provisioning and deprovisioning of workstations, Azure AD, and Google Workspaces.
4. Installing, upgrading, and managing applications remotely.
5. Maintaining licenses and controlling logistics and inventory.
6. Providing full technical support to workstations and peripherals.
7. Determining the best solution based on the issue and details provided by customers.
8. Recording events and problems and their resolution in logs.
9. Following up and updating customer status and information.
Requirements
To be successful in this role, you will need:
1. A bachelor's degree in a relevant field.
2. Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
3. Experience researching, analyzing, and interpreting automated system problems.
4. Knowledge of relevant call tracking applications.
5. Knowledge and experience of customer service practices.
6. Related experience and training in troubleshooting and providing help desk support.
7. Advanced English language skills.
Benefits
We offer a competitive salary, full-time permanent contract, private health insurance, and 25 days of holiday plus your birthday off.
