IT Support Specialist

hace 3 semanas


Barcelona, Barcelona, España Centre For Genomic Regulation A tiempo completo

The Centre for Genomic Regulation is an international biomedical research institute of excellence, based in Barcelona, Spain. Our team of over 400 scientists from 44 countries is dedicated to advancing knowledge in the field of genomics.

We are seeking an experienced IT Support Specialist to join our team. The successful candidate will be responsible for providing user-oriented IT support, including helpdesk duties, training, and system administration tasks.

Main Responsibilities:

  • Helpdesk: Provide general IT support to users and triage issues to specialist team members.
  • Installation and support of computer hardware and software, AV equipment in meeting rooms, printers, telephony, and mobile devices.
  • Maintain the inventory database of all IT equipment and software.

Systems Administration:

  • Management and support of user-oriented services provided by the IT department, including Email, Office 365, Microsoft Teams, SharePoint, Active Directory, etc.
  • Management of the IT infrastructure, including network switches and firewalls.

User Training:

  • Organization of user training related to IT services, in collaboration with the Training & Academic Office.
  • Review of the IT documentation.

Competitive Salary:**€55,000 per annum**

About the Department:

The IT Department at the CRG is responsible for providing IT services to over 500 users located in the Barcelona Biomedical Research Park – PRBB. We are a dynamic team of experts dedicated to delivering high-quality IT support.

Requirements:

  • Bachelor's degree in computing, Telecommunications, or a similar degree.
  • Basic experience in IT Systems Administration.
  • Ability to effectively explain technical issues to non-technical users.
  • Knowledge of Windows 10/11, Mac OS, Linux main distributions (CentOS, Ubuntu), hardware installation and PC assembly, smartphones and common telephony, audio-visuals (projectors, etc.), networks (LAN, WIFI, Firewall), Office 365 (Exchange online, SharePoint, Teams, etc.).

Desirable but Not Required/Nice to Have:

  • Experience with Cloud Technologies (AWS, GCP, Azure).
  • Experience with security technologies and frameworks.
  • Experience in management and monitoring tools (Nagios, Centreon, Cacti, Microsoft Systems Center).

Language Skills:

  • English.
  • Spanish.
  • Catalan.

What We Offer:

A competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic and supportive work environment.


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