Marketing Activation Support Specialist
hace 1 semana
About QNTM:
QNTM is a European group offering innovative marketing technology solutions. Our customer service department specializes in supporting marketing activation platforms.
Our Team
We are based in Barcelona, with around twenty people working for us, including 7 in the Customer Care team.
About the Job
We are looking for a Marketing Activation Support Specialist to reinforce our team and help clients in French, English, and Spanish.
Your Mission
You will provide direct support to our clients via email and phone, helping them make the most of our solutions. You'll join a team of multilingual specialists and contribute to the success of our clients by offering hands-on assistance.
Your Responsibilities
- Handle incoming emails, calls, and manage related tickets.
- Analyze reported issues and conduct preliminary investigations.
- Assess the complexity of the issue and escalate it to the relevant teams if necessary.
- Follow up on tickets until the case is fully resolved.
- Deliver occasional training sessions.
Requirements
To succeed in this role, you should have:
- Fluency in French, English, and Spanish.
- A strong interest and solid knowledge in areas such as CRM, Customer Database Management, Marketing Automation, or Email Marketing.
- Experience in a Helpdesk or Hotline role in a technological or marketing B2B environment.
- Excellent communication skills, both written and verbal.
What We Offer
- Initial training to familiarize yourself with our platforms.
- An international work environment.
- A cutting-edge platform that is constantly evolving.
- A full-time permanent contract.
- Health insurance.
- Meal vouchers worth €6.50 per day.
- 25 working days of vacation per year.
- Flexibility to work remotely or on-site.
- A performance-based bonus.
Salary
€40,000 - €60,000 per annum, depending on experience.
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