Retail Data Activation Specialist
hace 3 días
Loyal Guru, a leading Customer Data Platform for retailers, is seeking a Retail Data Activation Specialist to join their team. As a key member of the success management group, this role will play a critical part in ensuring customer satisfaction and driving business growth.
Estimated Salary: $120,000 - $150,000 per year
About Loyal GuruWe are a cutting-edge platform that helps retailers activate their omnichannel customer data, creating personalized loyalty programs and offers that drive consumer-retailer relationships across every channel. Our mission is to empower retailers with actionable insights and next-level marketing capabilities.
Servicing 50 customers in 12 countries, we offer a unique opportunity for our Retail Data Activation Specialist to make a real impact on the retail industry.
Job DescriptionAs a Retail Data Activation Specialist, you will be responsible for:
- Managing up to 6 accounts, ensuring our platform meets customer expectations
- Leading and following up on onboarding processes and platform training
- Executing specific actions and campaigns for our customers
- Delivering monthly follow-ups on KPIs and identifying red flags regarding business activity
- Contributing to product improvements from a customer/user perspective
- Understanding customer needs and identifying up-selling opportunities
To succeed in this role, you should have:
- A minimum of 3 years of experience as a Customer Success Manager in SaaS B2B companies
- Experience in retail-related companies is a plus, as knowledge of the industry is crucial for providing value to customers
- English proficiency is mandatory; proficiency in Spanish is also required
- Proficiency in Excel, with analytical tool control a plus
- Bachelor's degree in business, economics, or a related field
We are proud of our collaborative mindset, humble approach, and commitment to fostering a unique workplace. As a Retail Data Activation Specialist, you can expect:
- Flexible schedule
- Short Fridays
- 25 days of paid vacation
- Wellbeing benefits
- Training budget
- Team building activities
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