Retail Data Activation Specialist

hace 3 días


Barcelona, Barcelona, España Loyal Guru A tiempo completo

Loyal Guru, a leading Customer Data Platform for retailers, is seeking a Retail Data Activation Specialist to join their team. As a key member of the success management group, this role will play a critical part in ensuring customer satisfaction and driving business growth.

Estimated Salary: $120,000 - $150,000 per year

About Loyal Guru

We are a cutting-edge platform that helps retailers activate their omnichannel customer data, creating personalized loyalty programs and offers that drive consumer-retailer relationships across every channel. Our mission is to empower retailers with actionable insights and next-level marketing capabilities.

Servicing 50 customers in 12 countries, we offer a unique opportunity for our Retail Data Activation Specialist to make a real impact on the retail industry.

Job Description

As a Retail Data Activation Specialist, you will be responsible for:

  • Managing up to 6 accounts, ensuring our platform meets customer expectations
  • Leading and following up on onboarding processes and platform training
  • Executing specific actions and campaigns for our customers
  • Delivering monthly follow-ups on KPIs and identifying red flags regarding business activity
  • Contributing to product improvements from a customer/user perspective
  • Understanding customer needs and identifying up-selling opportunities
Requirements

To succeed in this role, you should have:

  • A minimum of 3 years of experience as a Customer Success Manager in SaaS B2B companies
  • Experience in retail-related companies is a plus, as knowledge of the industry is crucial for providing value to customers
  • English proficiency is mandatory; proficiency in Spanish is also required
  • Proficiency in Excel, with analytical tool control a plus
  • Bachelor's degree in business, economics, or a related field
What We Offer

We are proud of our collaborative mindset, humble approach, and commitment to fostering a unique workplace. As a Retail Data Activation Specialist, you can expect:

  • Flexible schedule
  • Short Fridays
  • 25 days of paid vacation
  • Wellbeing benefits
  • Training budget
  • Team building activities


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