IT Helpdesk Specialist

hace 2 semanas

Barcelona, Barcelona, España Leadtech Group A tiempo completo
Job Description

We are seeking a highly skilled IT Helpdesk Specialist to join our team at Leadtech Group. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers and employees.

Key Responsibilities:

  • Provide technical assistance via phone, email, or ticketing system
  • Perform remote troubleshooting and diagnostic techniques
  • Onboard new users and provision/deprovision workstations
  • Manage hardware warranties and licenses
  • Control logistics and inventory
  • Provide full technical support to workstations and peripherals
  • Determine the best solution based on customer issues
  • Walk customers through problem-solving processes
  • Direct unresolved issues to next level of support personnel
  • Record events and problems in logs
  • Follow up and update customer status and information
  • Pass on customer feedback and suggestions to internal teams
  • Identify and suggest improvements to procedures
  • Inform management of recurring problems

Requirements:

  • Bachelor's degree preferred
  • Working knowledge of software, hardware, and equipment
  • Experience researching and analyzing automated system problems
  • Knowledge of call tracking applications
  • Customer service practices and experience
  • Related experience and training in troubleshooting and help desk support
  • Advanced English level
  • Oral and written communication skills
  • Learning skills
  • Customer service orientation
  • Problem analysis and problem-solving skills
  • Adaptability and team interaction
  • Planning and organizing skills

Benefits:

  • Competitive salary
  • Full-time, permanent contract
  • Private health insurance
  • 25 days of holiday + birthday off
  • Flexible vacation time
  • Free Friday afternoons
  • 35-hour week in August
  • Up to 3 days a month remote work
  • Other benefits paid from gross salary
  • Permanent internal training
  • Annual budget for external training
  • Team-building activities
  • Free coffee and snacks
  • Free fresh fruit
  • Games room
  • Terrace at the office
  • Innovative approach to internal processes and businesses
  • Work with latest technologies
  • Career progress opportunities

Hiring Process:

  • 15-minute phone interview
  • Interview with HR and manager
  • Skill assessment test

Location:

Flexible work arrangement, with option to work from office or remotely

Leadtech Group's office is located in Barcelona's Blue Building, with stunning views of the city's seafront

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