IT Helpdesk Specialist
hace 1 mes
We are seeking a highly skilled IT Helpdesk Specialist to join our team at Leadtech Group. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers and employees.
Key Responsibilities:
- Provide technical assistance via phone, email, or ticketing system
- Perform remote troubleshooting and diagnostic techniques
- Onboard new users and provision/deprovision workstations
- Manage hardware warranties and licenses
- Control logistics and inventory
- Provide full technical support to workstations and peripherals
- Determine the best solution based on customer issues
- Walk customers through problem-solving processes
- Direct unresolved issues to next level of support personnel
- Record events and problems in logs
- Follow up and update customer status and information
- Pass on customer feedback and suggestions to internal teams
- Identify and suggest improvements to procedures
- Inform management of recurring problems
Requirements:
- Bachelor's degree preferred
- Working knowledge of software, hardware, and equipment
- Experience researching and analyzing automated system problems
- Knowledge of call tracking applications
- Customer service practices and experience
- Related experience and training in troubleshooting and help desk support
- Advanced English level
- Oral and written communication skills
- Learning skills
- Customer service orientation
- Problem analysis and problem-solving skills
- Adaptability and team interaction
- Planning and organizing skills
Benefits:
- Competitive salary
- Full-time, permanent contract
- Private health insurance
- 25 days of holiday + birthday off
- Flexible vacation time
- Free Friday afternoons
- 35-hour week in August
- Up to 3 days a month remote work
- Other benefits paid from gross salary
- Permanent internal training
- Annual budget for external training
- Team-building activities
- Free coffee and snacks
- Free fresh fruit
- Games room
- Terrace at the office
- Innovative approach to internal processes and businesses
- Work with latest technologies
- Career progress opportunities
Hiring Process:
- 15-minute phone interview
- Interview with HR and manager
- Skill assessment test
Location:
Flexible work arrangement, with option to work from office or remotely
Leadtech Group's office is located in Barcelona's Blue Building, with stunning views of the city's seafront
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