Retention and Loyalty Strategist

hace 5 días


Marbella, Málaga, España Humankind Recruitment A tiempo completo

Job Overview

Humankind Recruitment is seeking an experienced Retention and Loyalty Strategist to join our team in Marbella. As a key member of our marketing team, you will be responsible for developing and implementing retention programs that drive customer engagement and profitability.

About the Role

We are looking for a seasoned marketer with a background in CRM and retention loyalty. You will oversee the strategy and implementation of retention programs, including loyalty, rewards, and gamification initiatives. Your primary focus will be on increasing customer engagement and profitability for our agency clients.

Your Key Responsibilities

  • Translate vision and strategy into concrete, measurable goals and identify process improvements with clients, partners, and agency teams.
  • Oversee retention performance and establish KPIs to measure success.
  • Formulate strategies to achieve annual incremental sales, reduce customer churn, and maximize LTVs.
  • Provide input into the CRM operating budget and ensure efficient use of marketing spend.
  • Act as a subject matter expert on increasing customer engagement and implementing rewards and discounts programs.
  • Ensure rewards programs are optimized for customer satisfaction and profitability.
  • Develop best practices for lifecycle management, segmentation, and targeting strategies and report results to all teams.
  • Manage test and learn capabilities for campaign improvement and provide consulting on Design of Experiments (DoE).
  • Establish testing methodologies and ensure accuracy of data-driven insights.
  • Forge strong partnerships with Heads of Marketing to ensure brand strategy execution.
  • Partner with product and engineering teams to deploy world-class loyalty programs and customer experiences.
  • Collaborate with analytics to set up processes and dashboards for program performance measurement.
  • Lead product recommendations to develop global CRM technology strategy.
  • Ensure proper governance and controls with Operations and IT for new initiatives.

Requirements

  • Degree in Marketing or related field.
  • At least 5 years of experience in CRM and retention loyalty.
  • Proven track record of developing and implementing successful retention programs.
  • Strong analytical and problem-solving skills.
  • Excellent communication and leadership skills.

Benefits

  • Competitive salary: €80,000 - €100,000 per year.
  • Flexible working hours and remote work options.
  • Opportunity to work with a dynamic and innovative team.
  • Professional development and growth opportunities.

Location

The role will be based in Marbella, Spain, with flexible working hours and remote work options available.



  • Marbella, Málaga, España Humankind Recruitment A tiempo completo

    About the Role:This is an exciting opportunity to join Humankind Recruitment as a Director of Retention, where you will lead the development and implementation of retention and loyalty strategies to drive customer engagement and profitability. As a key member of the marketing team, you will oversee the strategy and implementation of retention programs,...


  • Marbella, Málaga, España Humankind Recruitment A tiempo completo

    **Job Overview**: We are seeking a highly experienced Chief Retention Strategist to lead our retention and loyalty initiatives. As a key member of our marketing team, you will be responsible for developing and implementing strategies to drive customer engagement and profitability.**About the Role**: The successful candidate will have a proven track record of...


  • Marbella, Málaga, España Humankind Recruitment A tiempo completo

    Humankind Recruitment is seeking a highly skilled Head of Retention and Loyalty Strategy to lead our client's retention and loyalty efforts in Marbella. This full-time role offers flexible hours with the option to work remotely most days, and you'll be required to attend the office 2 days a week.About the RoleThis exciting opportunity involves overseeing the...


  • Marbella, Málaga, España Ravenpack A tiempo completo

    Job DescriptionRavenPack is at the forefront of developing next-generation generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider, we empower clients to enhance returns, reduce risk, and increase efficiency.We are seeking a Data-Driven Digital Growth Marketing Strategist to lead our...


  • Marbella, Málaga, España Ravenpack A tiempo completo

    At RavenPack, we are pioneering the development of cutting-edge AI tools for the finance industry. With 20 years of experience as a leading big data analytics provider, we empower our clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows.We have launched a new suite of GenAI and...


  • Marbella, Málaga, España Head Of Acquisition Marketing · Marbella A tiempo completo

    About the RoleWe are seeking a highly skilled Acquisition Marketing Strategist to spearhead our customer acquisition efforts across multiple markets. The ideal candidate will bring expertise in performance marketing, analytical prowess, and a proven track record of scaling growth through targeted acquisition strategies.Key Responsibilities


  • Marbella, Málaga, España Ravenpack A tiempo completo

    About RavenPack, a pioneer in AI tools for the finance industry. We're empowering our clients to enhance returns and efficiency by integrating public information into their models and workflows. With 20 years of experience as a leading big data analytics provider, we're now launching a new suite of GenAI and SaaS services designed for financial...


  • Marbella, Málaga, España Ravenpack A tiempo completo

    RavenPack, a leading provider of big data analytics for financial services, is seeking an experienced Product Management Strategist to join its team in Marbella, Spain. With 20 years of experience as a pioneer in the field, we empower our clients to enhance returns and efficiency by integrating public information into their models and workflows.The...


  • Marbella, Málaga, España Ravenpack A tiempo completo

    About RavenPackRavenPack is a leading provider of big data analytics for financial services, enabling professionals to make informed decisions with speed and accuracy. Our clients rely on our products to enhance returns, reduce risk, and increase efficiency.About the RoleWe are seeking an experienced Supply Chain Strategist to oversee procurement activities,...


  • Marbella, Málaga, España Assist24 Group A tiempo completo

    About Assist24 GroupAssist24 Group is a fast-growing company that operates as Sweden's largest roadside assistance insurance provider. With a data-driven approach, we strive to deliver exceptional customer satisfaction by utilizing our nationwide network of towing trucks, first respond motorcycles, and service cars. Our cutting-edge IT platform enables...


  • Marbella, Málaga, España RavenPack A tiempo completo

    Job TitleProduct Management StrategistAbout RavenPackRavenPack is a pioneering company in the development of generative AI tools for the finance industry. With 20 years of experience as a leading big data analytics provider, we empower our clients to enhance returns, reduce risk, and increase efficiency.We are now launching a new suite of GenAI and SaaS...


  • Marbella, Málaga, España Ravenpack A tiempo completo

    RavenPack is a leader in financial analytics, seeking a Machine Learning Strategist to lead the development of cutting-edge solutions that enhance financial decision-making. The successful candidate will drive innovation and shape strategy, leveraging state-of-the-art ML and NLP technologies to create impactful data products and improve internal...


  • Marbella, Málaga, España RavenPack A tiempo completo

    About RavenPackWe are at the forefront of developing cutting-edge AI tools for the finance industry, empowering clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows.With over 20 years of experience as a leading big data analytics provider for financial services, we have now...


  • Marbella, Málaga, España Pure Kaktai A tiempo completo

    Job SummaryWe are seeking a Social Media Strategist to join our team at Pure Kaktai. The successful candidate will be responsible for developing and executing a comprehensive social media strategy across key platforms.About the RoleThis is a full-time position that requires a highly motivated and organized individual who can work independently and as part of...


  • Marbella, Málaga, España Ravenpack A tiempo completo

    Role OverviewAs a Revenue Growth Strategist at RavenPack, you will play a pivotal role in driving sales performance and expanding our client base. Based in Marbella, Spain, this position offers a unique opportunity to join a dynamic team of innovators in the finance industry.About RavenPackRavenPack is a pioneering company that empowers financial...


  • Marbella, Málaga, España Ravenpack A tiempo completo

    About RavenPackRavenPack is a leading provider of big data analytics for the finance industry. With over 20 years of experience, we empower our clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows.Job SummaryWe are seeking a skilled Technical Talent Acquisition Strategist to play a...


  • Marbella, Málaga, España Ravenpack A tiempo completo

    About usAt RavenPack, we are pioneering the development of next-generation AI tools for the finance industry and beyond. With 20 years of experience as a leading provider of big data analytics for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce...


  • Marbella, Málaga, España Ravenpack A tiempo completo

    About RavenPackRavenPack is a leading big data analytics provider for financial services, empowering clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. With 20 years of experience, we're at the forefront of developing the next generation of generative AI tools for the finance...


  • Marbella, Málaga, España Ravenpack A tiempo completo

    RavenPack, a leading big data analytics provider, is revolutionizing the financial services industry. As a pioneering company, we empower our clients to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows.We are on an exciting journey to transform financial decision-making through...


  • Marbella, Málaga, España Zoco Home A tiempo completo

    We are seeking a skilled Food and Beverage Service Professional to join our team at Zoco Café Marbella. As a key member of our service staff, you will be responsible for delivering exceptional customer experiences in a vibrant and stylish environment.About Us:Zoco Café offers an unique dining experience within the inspiring atmosphere of Zoco Home, a...