Technical Support Specialist for Global News Services

hace 3 semanas


Barcelona, Barcelona, España Dow Jones A tiempo completo
Job Overview

Dow Jones is seeking a skilled Technical Support Specialist to join our Customer Service team. As a key member of our support team, you will provide technical assistance and guidance to our global customers, ensuring they receive exceptional service and support.

This role offers an exciting opportunity to work with our cutting-edge news and business information products, including The Wall Street Journal, Barron's, and MarketWatch.

Key Responsibilities
  • Provide technical support and customer service to our global customers via phone, email, or chat
  • Liaise with partners and integrators during installation and implementation of Dow Jones Factiva products and solutions
  • Develop and maintain documentation for support staff, including troubleshooting steps and installation instructions
  • Attend and implement product and customer service training programs
  • Analyze and resolve complex technical issues, escalating them to product management and development as needed
Requirements
  • Ability to follow documented troubleshooting steps and accurately log interactions in the corporate CRM
  • Knowledge of networking protocols, including HTTP, FTP, and other common protocols
  • Strong understanding of how to troubleshoot network connectivity issues related to customer network infrastructure
  • Excellent verbal and written communication skills, with the ability to explain complex products and technical issues to customers
  • Able to assimilate complex product knowledge and identify appropriate solutions
What We Offer

We offer a comprehensive compensation package, including an estimated salary of $60,000 - $80,000 per year, depending on experience. In addition, we provide a range of benefits, including:

  • Comprehensive healthcare plans
  • Paid time off
  • Retirement plans
  • Comprehensive insurance plans
  • Education benefits
  • Family care benefits
  • Subscription discounts
About Dow Jones

Dow Jones is a leading provider of financial, business, and news content. Our mission is to provide high-quality information and services to our customers, while maintaining the highest standards of professionalism and integrity.



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