Dow Jones Technical Support Specialist

hace 1 semana


Barcelona, Barcelona, España Dow Jones A tiempo completo

Company Overview: Dow Jones is a leading provider of news and business information. Our mission is to deliver impactful experiences for our customers and great service for our people.

Job Summary: We are seeking a highly skilled Technical Support Specialist to provide support for our destination and integration products. As a member of our team, you will be responsible for managing and resolving complex technical issues from customers who are using our products.

Key Responsibilities:

  • Provide technical assistance, guidance, and customer service to our global customers and sales organization.
  • Act as liaison for partners or integrators during installation/implementation of Dow Jones Factiva products and solutions.
  • Develop and maintain documentation needed by support staff, including troubleshooting steps, installation instructions, new tools overviews, and contact lists.
  • Attend and implement product and customer service training programs.
  • Perform investigation and analysis to solve problems and escalate issues to product management and development.
  • Notify management and customers of platform or product troubles through a tiered notification and escalation process.

Qualifications: The ideal candidate will have the ability to follow documented troubleshooting steps and accurately log interactions into the corporate CRM. Knowledge of networking or communication protocols, including HTTP, FTP, and other common protocols, is also required. Salary range: €30,000 - €50,000 per year.

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