Dow Jones Senior Account Retention Specialist

hace 1 semana


Barcelona, Barcelona, España Dow Jones & Company, Inc. A tiempo completo

Job Overview:
  As a Client Engagement Specialist at Dow Jones & Company, Inc., you will be responsible for managing the renewal process with a defined set of customers in BARCELONA, Spain. Your primary goal is to retain existing contract revenue within these buying centers and support new sales into these accounts made by the Account Executive.
  You will work closely with internal teams to ensure that clients' business needs are being met consistently, thereby supporting the renewal process.

About Us:
  Dow Jones has been a global provider of news and business information for over 125 years, delivering content across multiple formats, including print, digital, mobile, and live events. Our commitment to quality content has earned us a reputation as one of the world's largest news gathering operations globally.

Your Role:
  The Client Engagement Specialist will oversee the overall renewal lifecycle, from pricing and contracting to invoicing and client support. You will work with the Product Training Specialist team to ensure appropriate levels of customer training and product utilization. Additionally, you will monitor internal reports to identify areas for improvement.

Key Responsibilities
  

  • Retention Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan.
  • Provide a monthly report to manager highlighting high-risk renewal accounts within the region and strategies/ideas to turnaround.
  • Ensure appropriate levels of customer training and product utilization.
  • Oversee the overall renewal lifecycle, including pricing, contracting, invoicing, and client support.
  • Support new sales into existing accounts to ensure maximum customer ROI with DJ.
  • Know your customer, including account understanding, business groups deriving value from DJ services, competitors' solutions, and clients' current and developing needs.
  • Understand how your clients derive value from DJ services/products and know the people involved, including decision makers within those groups.
  • Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.
  • Lead Generation Identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.

Required Skills and Experience
  

  • Min 1-3 years of proven success in customer engagement or sales.
  • Fluency in English.
  • Proficiency in other European languages is preferred.
  • Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment.
  • Excellent project management and organizational skills with a keen attention to detail.
  • Proficient in Microsoft Office suite & Google Drive.

Estimated Salary Range: €60,000 - €80,000 per annum, depending on experience.



  • Barcelona, Barcelona, España Dow Jones & Co. A tiempo completo

    OverviewDow Jones & Co. is a leading global provider of news and business information, serving consumers and organizations worldwide across multiple formats, including print, digital, mobile, and live events.We have produced unparalleled quality content for over 125 years and today operate one of the world's largest news gathering operations globally,...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    Job Description:Dow Jones, a leading global provider of news and business information, seeks an experienced Client Engagement Specialist to join its team. This role is responsible for managing all renewal aspects of relationships with key clients, ensuring consistent delivery of their business needs and driving successful renewals.About Dow JonesDow Jones...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    About Dow JonesDow Jones is a global leader in providing news and business information. With over 130 years of experience, we deliver content to consumers and organizations worldwide across various formats.We are committed to producing high-quality content, with one of the world's largest news-gathering operations globally. Our flagship publication, The Wall...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    Company Overview: Dow Jones is a leading provider of news and business information. Our mission is to deliver impactful experiences for our customers and great service for our people.Job Summary: We are seeking a highly skilled Technical Support Specialist to provide support for our destination and integration products. As a member of our team, you will be...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    About Dow JonesWe are a leading provider of news and business information, serving customers globally with our trusted brands including The Wall Street Journal, Barron's, MarketWatch, and Dow Jones Factiva.Job OverviewThis role is for a Technical Support Executive based in Barcelona, reporting to the Supervisor of Technical Support. As a key member of our...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    Company OverviewDow Jones is a leading global provider of news and business information, delivering high-quality content to consumers and organizations worldwide. Our organization has been at the forefront of producing unrivaled quality content for over 130 years, with one of the world's largest news-gathering operations globally.About UsWe are home to...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    Customer Service Associate JobThe Dow Jones organization is seeking a highly skilled and motivated Customer Service Associate to join its team in Barcelona, Spain. This role offers the opportunity to work with a global customer base and provide exceptional support for the company's suite of B2B products.About UsDow Jones is a leading provider of financial...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    Job Title: Dow Jones Recruiting CoordinatorAbout Dow Jones:We are a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats. Our company has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    **About Dow Jones:**Dow Jones is a global leader in providing news and business information. With over 130 years of experience, we deliver content to consumers and organizations worldwide through various formats, including print, digital, mobile, and live events.We are committed to producing high-quality content that informs and engages our audience. Our...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    Company Overview: Dow Jones is a global leader in news and business information, delivering high-quality content to consumers and organizations worldwide. With a rich history of over 130 years, we have established ourselves as one of the world's largest news-gathering operations.About Our Organization: Our company is home to renowned publications and...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    About the Company: Dow Jones is a leading global provider of news and business information, delivering content to consumers and organizations worldwide across multiple formats. With over 130 years of unrivaled quality content, we have one of the world's largest news-gathering operations globally.


  • Barcelona, Barcelona, España Dow Jones & Company, Inc. A tiempo completo

    Mobile Application Development LeadEstimated salary: $155,000 per year.Dow Jones & Company, Inc. is seeking a skilled mobile application development lead to join our technology team. As a lead, you will be responsible for building and ensuring the delivery of high-quality mobile applications and services to our business.You will work closely with product...


  • Barcelona, Barcelona, España Dow Jones & Company, Inc. A tiempo completo

    About Our CompanyDow Jones & Company, Inc. is a global leader in providing news and business information to consumers and organizations worldwide.Job DescriptionWe are seeking an experienced VP, B2B Product Platform to lead the strategy of our innovative product platform. This platform will integrate and leverage our company's extensive content, data, and...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    Job OverviewAbout Dow Jones Risk ComplianceWe are a global leader in third-party risk management and regulatory compliance solutions, providing data, research tools, and services to help clients meet anti-money laundering, anti-bribery, anti-corruption, and economic sanctions regulations.Compensation PackageThis role comes with an estimated annual salary of...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    About the RoleWe are seeking a highly motivated and skilled Customer Service Associate to join our team at Dow Jones in Barcelona, Spain. This is an exciting opportunity to provide exceptional customer service to our clients while working in a dynamic and collaborative environment.About UsDow Jones is a leading global provider of financial information and...


  • Barcelona, Barcelona, España News Corporation A tiempo completo

    Job DescriptionThe Dow Jones Customer Service Team is seeking a highly skilled and dedicated Customer Service Associate to provide exceptional support to our global customers.About the RoleThis is an exciting opportunity for someone with excellent communication skills, a passion for customer service, and experience in providing technical support to join our...

  • Key Account Manager

    hace 6 días


    Barcelona, Barcelona, España Dow Jones & Company, Inc. A tiempo completo

    Job Description:Dow Jones & Company, Inc. is seeking a highly skilled Key Account Manager to join our Third Party Risk Management Solutions team in EMEA Region. As a Key Account Manager, you will be responsible for managing and renewing customer relationships using Dow Jones' third-party risk management solutions.The ideal candidate will have 3+ years of...


  • Barcelona, Barcelona, España Dow Jones & Company, Inc. A tiempo completo

    About the RoleAs a Client Engagement Specialist at Dow Jones & Company, Inc. in Barcelona, Spain, you will play a crucial role in managing all renewal aspects of relationships with key customers. This involves retaining existing contract revenue within defined buying centers and supporting new sales into these accounts made by Account Executives.Key...


  • Barcelona, Barcelona, España Dow Jones A tiempo completo

    Job OverviewDow Jones is a leading provider of financial news and information. We are seeking a highly skilled Global Customer Support Specialist to join our team in Barcelona.Salary InformationThe estimated salary for this position is between €45,000 - €65,000 per year, depending on experience.Job DescriptionIn this role, you will provide high-level...


  • Barcelona, Barcelona, España Dow Jones & Company, Inc. A tiempo completo

    **About the Role**Dow Jones & Company, Inc. is seeking a highly skilled Mobile Software Engineering Lead to join our Mobile Team in Barcelona. As a key member of our team, you will be responsible for building next-generation mobile apps for premium Dow Jones brands.**Key Responsibilities:**Lead a team of engineers to enhance the efficiency of mobile-specific...