Dow Jones Senior Account Retention Specialist
hace 1 semana
Job Overview:
As a Client Engagement Specialist at Dow Jones & Company, Inc., you will be responsible for managing the renewal process with a defined set of customers in BARCELONA, Spain. Your primary goal is to retain existing contract revenue within these buying centers and support new sales into these accounts made by the Account Executive.
You will work closely with internal teams to ensure that clients' business needs are being met consistently, thereby supporting the renewal process.
About Us:
Dow Jones has been a global provider of news and business information for over 125 years, delivering content across multiple formats, including print, digital, mobile, and live events. Our commitment to quality content has earned us a reputation as one of the world's largest news gathering operations globally.
Your Role:
The Client Engagement Specialist will oversee the overall renewal lifecycle, from pricing and contracting to invoicing and client support. You will work with the Product Training Specialist team to ensure appropriate levels of customer training and product utilization. Additionally, you will monitor internal reports to identify areas for improvement.
Key Responsibilities:
- Retention Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan.
- Provide a monthly report to manager highlighting high-risk renewal accounts within the region and strategies/ideas to turnaround.
- Ensure appropriate levels of customer training and product utilization.
- Oversee the overall renewal lifecycle, including pricing, contracting, invoicing, and client support.
- Support new sales into existing accounts to ensure maximum customer ROI with DJ.
- Know your customer, including account understanding, business groups deriving value from DJ services, competitors' solutions, and clients' current and developing needs.
- Understand how your clients derive value from DJ services/products and know the people involved, including decision makers within those groups.
- Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.
- Lead Generation Identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.
Required Skills and Experience:
- Min 1-3 years of proven success in customer engagement or sales.
- Fluency in English.
- Proficiency in other European languages is preferred.
- Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment.
- Excellent project management and organizational skills with a keen attention to detail.
- Proficient in Microsoft Office suite & Google Drive.
Estimated Salary Range: €60,000 - €80,000 per annum, depending on experience.
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