Dow Jones B2B Support Specialist
hace 4 semanas
The Dow Jones Customer Service Team is seeking a highly skilled and dedicated Customer Service Associate to provide exceptional support to our global customers.
About the RoleThis is an exciting opportunity for someone with excellent communication skills, a passion for customer service, and experience in providing technical support to join our team. As a Customer Service Associate, you will be responsible for providing high-level telephone, email, and web chat support for our suite of B2B products, including Factiva, Dow Jones Risk & Compliance, and Dow Jones Newswires.
Key Responsibilities:- Provide professional-level support to retain Dow Jones customers and increase customer loyalty.
- Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
- Ensure all relevant procedures are followed from beginning to resolution.
- Actively seek out opportunities for self-improvement, and participate in new product and procedural training.
We are looking for a highly motivated and detail-oriented individual who possesses the following qualifications:
- Highly proficient in German and English for both written and verbal communication within a corporate environment (the majority of the customer interactions are in English).
- Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions.
- Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner.
- Ability to maintain a positive attitude in an often busy and stressful environment.
Newscorp offers a dynamic and collaborative work environment, where you will have the opportunity to work with talented individuals from diverse backgrounds. We are committed to supporting our employees' growth and development through regular training and feedback sessions. As a valued member of our team, you will receive a competitive salary, comprehensive benefits package, and a chance to work on exciting projects that make a real difference in people's lives.
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