Customer Service Professional for News Corp

hace 3 semanas


Barcelona, Barcelona, España News A tiempo completo

About the Role

We are currently seeking a highly skilled Customer Service Associate to join our team at News Corp in Barcelona, EMEA. This role is perfect for individuals who have a passion for delivering exceptional customer experiences and possess excellent communication skills.

Key Responsibilities:

  • Provide high-level telephone, email, and web chat support for the Dow Jones suite of B2B products, including Factiva, Dow Jones Risk Compliance, and Dow Jones Newswires.
  • Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
  • Provide professional-level support to retain Dow Jones customers and increase customer loyalty.
  • Strong ability to multitask, prioritize, and enthusiastically investigate and resolve customers' queries while consistently providing superior levels of customer service.

Requirements:

  • Highly proficient in German and English for both written and verbal communication within a corporate environment (the majority of the customer interactions are in English).
  • Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions.
  • Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner.
  • Ability to maintain a positive attitude in an often busy and stressful environment.
  • Ability to understand new technical systems and applications quickly.
  • Attention to detail and the ability to multitask, prioritize, and meet deadlines.

What We Offer:

  • A competitive salary: €45,000 - €55,000 per year, depending on experience.
  • A dynamic and collaborative work environment.
  • Ongoing training and development opportunities.

How to Apply:



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