Account Manager

hace 3 días

Barcelona, Barcelona, España Omega Crm A tiempo completo

Account Manager Job Description

At Omega CRM, we are seeking a highly skilled Account Manager to join our team. As an Account Manager, you will be responsible for developing and maintaining strong relationships with our customers, understanding their needs, and providing tailored solutions to meet their business objectives.

Main Responsibilities:

  • Create and execute a strategic sales plan to expand the customer base.
  • Meet with potential clients and build lasting relationships by understanding their needs.
  • Maintain the relationship with SF Account Executives and stay updated on SF updates.
  • Focus on continuously offering new ways for the customer to derive value from the product/service in the future.
  • Lead the negotiation, preparation, and presentation of commercial offers in assigned accounts.
  • Lead customer communication at all stages of pre-sales, even when involving other teams.
  • Share the strategy, sales objectives, and customer's digital transformation roadmap with the Product Managers of assigned accounts.
  • Collaborate with the Project Manager/Delivery Manager throughout the project by attending progress demos, participating in management committees, and resolving customer-related impediments.
  • Manage and negotiate scope expansions for initial contracts.
  • Monitor the progress of projects in assigned accounts, with particular attention to budget and timeline deviations.
  • Manage the billing processes for assigned accounts.
  • Identify potential Up & Cross Selling opportunities for the account.
  • Collaborate with the Project Manager/Delivery Manager after project completion to identify successful and unsuccessful project elements.
  • Lead the project retrospective with the client to review the experience, evaluate goal attainment, and explore potential improvements.
  • Draft success stories and send SF satisfaction surveys to the customer.

Requirements:
  • Account management experience.
  • Experience in Salesforce ecosystem.
  • At least, 4 years of previous experience in business/technology consulting.
  • Previous experience in Project Management.
  • Experience in digital projects.
  • Experience in international projects.
  • High level of English. Other European languages is a plus.

What We Offer:
  • Permanent contract.
  • Flexible Schedule. We make it easy. Balance your professional and personal life.
  • Certifications plan. Improve your skills and get the official certificate from our main partners.
  • Home Office. You decide and we support you.
  • Flexible retribution (public transport ticket, Ticket restaurant, etc.).
  • Health insurance.
  • OMEGA in action. Our commitment to a better society is not just an intention.
  • Professional development: Evolve, grow and get where you want to go

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