Global Cargo Support Specialist
hace 1 semana
We are seeking a highly motivated and customer-focused Global Cargo Support Specialist to join our team at British Airways Plc. This is an exciting opportunity to work in a dynamic environment, where you will play a vital role in delivering exceptional customer service and support.
Estimated SalaryThe estimated annual salary for this position is £32,500 - £40,000 depending on experience and qualifications.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Providing commercial services support to customers and worldwide stations 24/7;
- Handling queries and providing resolutions to cargo-related issues;
- Maintaining accurate records and ensuring compliance with procedures;
- Working collaboratively with colleagues to achieve business objectives;
- Identifying opportunities to upsell and improve customer satisfaction.
To be successful in this role, you will need:
- A minimum of previous customer service experience;
- Knowledge of cargo and airlines business processes;
- Strong communication and problem-solving skills;
- Ability to work accurately and efficiently in a fast-paced environment;
- Flexibility and adaptability to changing priorities.
As a valued member of our team, you will enjoy a range of benefits, including:
- Competitive salary and bonus scheme;
- Ongoing training and development opportunities;
- Access to our staff travel programme;
- Career progression and growth opportunities;
- A supportive and inclusive work environment.
British Airways Plc is a leading global airline committed to delivering exceptional customer experiences. We value diversity and inclusion and welcome applications from candidates who share our passion for delivering outstanding service.
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