Global Cargo Support Specialist

hace 1 semana


Madrid, Madrid, España British Airways Plc A tiempo completo
Job Overview

We are seeking a highly motivated and customer-focused Global Cargo Support Specialist to join our team at British Airways Plc. This is an exciting opportunity to work in a dynamic environment, where you will play a vital role in delivering exceptional customer service and support.

Estimated Salary

The estimated annual salary for this position is £32,500 - £40,000 depending on experience and qualifications.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing commercial services support to customers and worldwide stations 24/7;
  • Handling queries and providing resolutions to cargo-related issues;
  • Maintaining accurate records and ensuring compliance with procedures;
  • Working collaboratively with colleagues to achieve business objectives;
  • Identifying opportunities to upsell and improve customer satisfaction.
Requirements

To be successful in this role, you will need:

  • A minimum of previous customer service experience;
  • Knowledge of cargo and airlines business processes;
  • Strong communication and problem-solving skills;
  • Ability to work accurately and efficiently in a fast-paced environment;
  • Flexibility and adaptability to changing priorities.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive salary and bonus scheme;
  • Ongoing training and development opportunities;
  • Access to our staff travel programme;
  • Career progression and growth opportunities;
  • A supportive and inclusive work environment.
About Us

British Airways Plc is a leading global airline committed to delivering exceptional customer experiences. We value diversity and inclusion and welcome applications from candidates who share our passion for delivering outstanding service.


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