Help Desk Representative
hace 5 días
We are seeking a highly skilled Technical Support Specialist to join our team in Europe. As a key member of our support team, you will be responsible for providing exceptional customer service and onboarding to European customers.
This is an excellent opportunity for a self-starter with a passion for technical support to gain valuable experience and grow within the organization. Our ideal candidate will have a strong understanding of software programs and prior experience with SaaS products is an advantage.
About UsWe are a leading provider of cloud-based software and services, empowering organizations of all sizes to thrive in the digital age. Our organization believes in experimentation, iteration, and following your instincts.
We offer a supportive and inclusive work environment, with opportunities for continuous learning and professional development.
Key Responsibilities- Learn and master Zoho's suite of SaaS products to become a product expert.
- Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance and managing onboarding.
- Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Contribute to the creation and improvement of support documentation.
- Full professional proficiency in English and Spanish Language (both written and verbal).
- Basic understanding of software programs; prior experience with SaaS products is an advantage.
- Ability to learn quickly and adapt to evolving product features.
- Excellent problem-solving and analytical skills.
- Comfortable working in an office environment.
- A competitive salary package aligned with the market value of the role, estimated to be around €55,000-€75,000 per year, depending on qualifications and experience.
- Continuous training and professional development opportunities.
- Supportive and inclusive work environment.
- Clear development plan in the short, medium and long run.
- Participation in coaching and mentoring schemes.
- Opportunity to work with a global team and contribute to the growth of a leading technology company.
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