Help Desk Specialist for Real Estate Agents
hace 5 días
thinkSPAIN is a leading Spanish property portal catering to international buyers. Founded in 2003, we offer properties from over 2,000 advertisers across Spain, with millions of visitors and subscribers worldwide.
Job DescriptionWe are seeking an experienced Help Desk Specialist to join our team in Valencia. As a key member of our customer support team, you will provide exceptional support to real estate agents and sellers through various communication channels, ensuring seamless interactions and resolving issues efficiently.
Key Responsibilities- Provide first-level support to real estate agents and sellers via phone, email, and chat.
- Handle customer enquiries and resolve issues related to account setup, listing management, lead generation, and platform usage.
- Identify and escalate technical issues or more complex enquiries to the appropriate team for smooth resolution.
- Maintain accurate records of customer interactions and feedback.
- CURRENTLY ABLE TO LIVE AND WORK IN SPAIN
- Native-level fluency in Spanish and strong English language skills.
- Demonstrated experience in a customer-facing role, preferably in customer support or account management.
- Strong verbal and written communication skills.
- Familiarity with online platforms and CRM systems.
- Ability to handle multiple customer queries simultaneously and prioritize tasks effectively.
- Competitive Salary: $45,000 - $60,000 per annum based on experience (approximately (40,000 - 55,000 EUR).
- Generous holiday allowance.
- Remote working flexibility to balance work and life.
- On-the-job training and time for online training to learn new skills.
This is a full-time permanent contract with immediate start availability due to team expansion. If you believe you have the required skills and qualifications, please send your CV and a brief cover letter outlining your motivation and experience.
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