IT Support Engineer for Amazon's Corporate Workforce

hace 7 días


Madrid, Madrid, España Amazon A tiempo completo

About the Role
Amazon's IT Services team is seeking a skilled IT Support Engineer to provide seamless end-to-end services and frictionless on-site technical support. As part of our corporate global workforce, you will ensure that laptops, servers, and websites work seamlessly, allowing our employees to focus on building innovative solutions for businesses worldwide.

Key Responsibilities

  • On-Site Support: Deliver high-quality, hands-on support diagnosing, troubleshooting, and resolving issues successfully.
  • Incident Management: Provide on-call support for high-severity incidents and act as an escalation point of contact for the team.
  • Change Management: Understand and execute change management activities in a high-availability environment.
  • Collaboration: Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.

Requirements:

  • Technical Expertise: Advanced understanding of IT standards, systems, and equipment deployed throughout Amazon.
  • Problem-Solving: Quick adaptation to new processes and procedures, with the ability to diagnose, troubleshoot, and resolve specialized hardware and software issues.
  • Communication: Excellent communication skills, with the ability to engage with Amazonians across various teams and provide personalized high-quality support.

Benefits:

  • Salary: $120,000 - $180,000 per year, depending on location and experience.
  • Career Growth: Opportunities to develop your skills and advance your career within Amazon's IT Services team.
  • Work-Life Balance: Flexible working arrangements to ensure a healthy balance between work and personal life.

About Amazon:
Amazon is a dynamic, fast-paced company that values innovation and customer satisfaction. Our IT Services team is dedicated to providing world-class support to our corporate global workforce, enabling them to build innovative solutions for businesses worldwide.



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