Amazon Advertising API Support Engineer for Customer Success
hace 1 semana
Driving customer success is at the forefront of our mission. As a key member of Amazon's Advertising API team, you will play a vital role in ensuring the success of external customers building business-critical applications on our API.
About Our TeamWe are a highly motivated and collaborative team with an entrepreneurial spirit and bias for action. We deliver billions of ad impressions and millions of clicks daily, breaking fresh ground to create world-class products. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.
Job SummaryWe are seeking a talented Support Engineer who will provide exceptional support to our external customers. This individual will represent Amazon and our Advertising organization as they investigate and work with API developers to ensure compliance with our API program policies.
This position requires strong troubleshooting, technical, and communication skills, including a mix of on-call and operational tasks. You will own the development of processes that help identify gaps in our technical solutions or abuse of our API policies and work on prevention strategies to improve the developer experience.
Key Responsibilities- Troubleshoot, debug, evaluate, and resolve computer-identified alarms
- Make feature enhancements, bug fixes, systems management, perform software deployments and migrations
- Host management and automate routine operational tasks
As a Support Engineer, you should have a passion for creating tools and automation to achieve human-free operations. You will thrive in an environment built for engineers who flourish in creating automation to reduce the operational workload rather than simply performing operational work all day.
You should be an engineer who has an appropriate understanding of API principles and is able to think big, simplify solutions to complex problems, and pursue the best customer experience possible.
Compensation and BenefitsWe offer a competitive salary range of $140,000 - $200,000 per year, based on location and experience. In addition, you will receive comprehensive benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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