Customer Support Specialist

hace 2 semanas


Madrid, Madrid, España Kudzu Interactive, Inc. A tiempo completo

About The Opportunity

We are seeking a highly motivated and skilled Customer Support Specialist to join our team in Madrid, Spain. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers, troubleshooting issues, and escalating complex problems to our expert engineers.

Responsibilities:

  • Provide exceptional customer service via phone, email, and remote computer communications
  • Troubleshoot and resolve technical issues with our Self Service kiosk, mobile application, and online products
  • Collaborate with cross-functional teams to expedite resolution to customer-reported product issues
  • Actively participate in product training and knowledge sharing among technical support team members
  • Contribute to building and updating our Knowledge Base

Requirements:

  • 2-3+ years of experience providing technical support
  • Demonstrated fluency in English and Spanish language skills
  • Strong technical, technological, and analytical skills required
  • Thorough knowledge of Microsoft Windows Platform (devices and drivers), Microsoft Office, and Network communication

Preferred Qualifications:

  • A+/Network+ Certifications
  • Bachelor's degree in Computer Science or related field

What We Offer:

  • An estimated salary of €45,000 - €60,000 per annum, depending on experience
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities

About Us:

Kudzu Interactive, Inc. is a leading provider of innovative technology solutions. We empower restaurants and consumers globally by supporting and nurturing our global team. We strive to ensure all employees feel respected, confident, and engaged.



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