Satellite Support Specialist for Global Clients
hace 5 días
Job Overview
We are seeking a skilled Satellite Support Specialist to join our international team at OmniAccess. As a key member of our Technical Support Centre, you will provide exceptional support to our global clients, ensuring they receive the best possible experience with our services.
Key Responsibilities:
- Manage technical incidents and requests from clients in a methodical and organized manner.
- Ensure customers can consistently utilize OmniAccess services optimally.
- Monitor assigned tickets during shifts and ensure proper handovers.
- Identify, evaluate, promote, and implement best customer support practices.
- Demonstrate excellent communication skills and handle challenging situations calmly.
Requirements:
Candidates should have a strong academic background in Telecommunications Engineering or a related field. Excellent English language skills (written and verbal) are essential, as is a client-focused attitude and ability to troubleshoot systematically.
Additional Benefits:
- A competitive salary range of approximately €40,000 - €60,000 per annum, depending on experience.
- The opportunity to work with an extensive IT and monitoring infrastructure from our main Teleport site in Palma de Mallorca.
- Relocation assistance for candidates willing to relocate to Spain.
- The chance to participate in internal and external training courses to enhance your skills.
- A dynamic and international working environment with a round-the-clock roster.
About Us:
OmniAccess is a leading provider of satellite-based services, dedicated to delivering exceptional support to our clients worldwide. Our team operates 24/7, ensuring that our clients receive the highest level of service at all times.
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