Satellite Support Specialist for Global Clients

hace 5 días


Palma, Baleares, España Omniaccess A tiempo completo

Job Overview

We are seeking a skilled Satellite Support Specialist to join our international team at OmniAccess. As a key member of our Technical Support Centre, you will provide exceptional support to our global clients, ensuring they receive the best possible experience with our services.

Key Responsibilities:

  • Manage technical incidents and requests from clients in a methodical and organized manner.
  • Ensure customers can consistently utilize OmniAccess services optimally.
  • Monitor assigned tickets during shifts and ensure proper handovers.
  • Identify, evaluate, promote, and implement best customer support practices.
  • Demonstrate excellent communication skills and handle challenging situations calmly.

Requirements:

Candidates should have a strong academic background in Telecommunications Engineering or a related field. Excellent English language skills (written and verbal) are essential, as is a client-focused attitude and ability to troubleshoot systematically.

Additional Benefits:

  • A competitive salary range of approximately €40,000 - €60,000 per annum, depending on experience.
  • The opportunity to work with an extensive IT and monitoring infrastructure from our main Teleport site in Palma de Mallorca.
  • Relocation assistance for candidates willing to relocate to Spain.
  • The chance to participate in internal and external training courses to enhance your skills.
  • A dynamic and international working environment with a round-the-clock roster.

About Us:

OmniAccess is a leading provider of satellite-based services, dedicated to delivering exceptional support to our clients worldwide. Our team operates 24/7, ensuring that our clients receive the highest level of service at all times.



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